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Support Services Supervisor - Bakersfield, CA

UnitedHealth Group

Bakersfield, CA
Job Code:
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Job Details

Support Services Supervisor - Bakersfield, CA(Job Number:728585)

Position Description:

Healthcare isn’t just changing. It’s growing more complex every day. ICD-10 Coding replaces ICD-9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that’s what fueled these exciting new opportunities.

Who are we? Optum360. We’re a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we’ll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.

If you’re looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It’s an opportunity to do your life’s best work.

The role of Support Services Supervisor will lead a team that is responsible for contacting and consulting with patients of family members regarding the payment of medical bills. The selection and hiring of new team members, training and insuring that all policies and procedures are being followed correctly. Balancing bot customer and employee needs along with recovering payments to the e key to being a successful supervisor in this division. The candidate will need to be a positive role model to their teams and an advocate for employee engagement and quality measures.

This function is responsible for insurance premium collections. Positions in this function contact customers to determine reason for payment delinquency. Negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments. Handles unresolved inquiries / issues. Responsible for developing, implementing, maintaining and managing organization policies on collection practices. May work with outside legal counsel and / or outside agencies in more complex collection cases.

Primary Responsibilities:

    • Coordinate, supervise and accountable for the daily / weekly / monthly activities of a team of 15 to 20 Medical Collections Representatives
    • Set priorities for the team to ensure task completion and performance goals for the team are achieved
    • Coordinate work activities of team with other supervisors, managers, and departments
    • Participate in the recruitment, training and staffing functions for the department to ensure the timely hiring of qualified new employees, that all employees are properly trained in all aspects of their roles and that staffing levels are adequate to meet the business demand
    • Provide regular coaching and feedback to team members, including formal corrective action when needed as well as completing annual performance reviews
    • Identify and resolve operational problems using defined processes, expertise, and judgment
    • Provide expertise and support for escalated calls and/or situations from both internal and external customers as needed
    • Consistently provide practical / relevant recommendations for improvements to process or practices and participates in the implementation
    • Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit
    • Impact of work is most often at the team level

    Job Collections
    Primary Location US-CA-Bakersfield
    Other Location 
    Organization O360 Dignity Health Back Ops
    Schedule Full-time
    Number of Openings 1
    Apply on the Company Site

    UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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