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Support Specialist

ADP


Location:
Tempe, AZ
Date:
01/08/2018
2018-01-082018-02-06
Job Code:
145311
ADP
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Job Details

JobId: 145311
Job Title: Support Specialist
Location: Tempe, AZ
Category: Client Service
Employment: Full-Time
Open Date: 2017-11-21T06:12:48Z Close Date: 2022-11-20T00:00:00Z

Description:

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

POSITION SUMMARY:

  • Subject Matter Expert (SME) in Spending Accounts (FSA, HSA, Online Commuter Benefits) products and service.
    • Products:
      • Know the details of each product and the ADP processes related to it (funding, etc.)
      • Understand the best features of each product, and know what WSEs would benefit best from what products.
      • Will include, for at least two years, knowledge of the same products across two platforms and three vendors.
  • Service/Consultative Support:
    • Monitor and address case trends to both address current and minimize future issues.
    • Proactively communicate useful information, especially when not asked for.
    • Tier 2/3 support for internal associates, clients and worksite employees.
    • \"Safety Valve\" for front-line associates struggling with spending accounts issues.
    • Operations support for day-to-day functioning.
      • Troubleshooting assistance in identifying a root cause of a problem.
      • Report generation and manipulation to assist in research and client communication.
      • Audits and cleanups for ordering/funding of HSAs, FSAs and OCB.
      • Process improvements -- leading or assisting.



QUALIFICATIONS REQUIRED:

  • Bachelors degree
  • 2-3 years experience
  • Strong knowledge of MS Excel (Pivot Tables, VLOOKUP, Macros)

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Preference will be given to candidates who have the following:

  • Service excellence in Client Relations or Support
  • Self-starter and ability to work with minimal direction
  • Process improvement experience
  • Account management experience
  • Lean Six Sigma training or certification
  • Strong client relationship and interpersonal skills
  • Documented success in client service
  • Analytical with the ability to troubleshoot and problem solve
  • Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
  • Demonstrated ability to learn and apply basic concepts in new situations
  • Organizational Skills: the ability to multi-task, set priorities, and follow up in a timely manner
  • Ability to collaborate and work in a team environment as well as work independently and make sound decisions

Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the \"Most Admired Companies\" by FORTUNE® Magazine, and recognized by Forbes® as one of \"The World's Most Innovative Companies,\" ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.


At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.



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