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Supv Operations

Cox Automotive


Location:
Monroe, LA
Date:
11/23/2017
2017-11-232017-12-23
Job Code:
1717874
Cox Automotive
Apply on the Company Site
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Job Details

Company Cox Automotive
Title: Supv Operations
JobID: 1717874
Category: Business Operations
Industry: Cox Automotive
Job Type: Full-time

Description

Supervisor Production Operations monitors daily processing for Registration Administrators, including Leads and Seniors.  Supervisor Production Operations maintains daily metrics of inbound/outbound transactions.  Supervisor Production Operations supervises and coordinates the business processing for changing state offerings.  Supervisor Production Operations assists with performance reviews and oversees all temporary staff.  Supervisor Production Operations has all non-CRS TM’s reporting to him/her. Supervisor Production Operations is responsible for escalation calls and delivering the highest level of Customer Service to all Clients. 


Essential Functions:
Responsible for supervising ALL daily operations of the Production Operations Team.
  • Responsible for tracking daily transaction counts, completing  daily and monthly reports, and allocating resources to achieve maximum efficiencies.
  • Responsible for escalation calls
  • Collaborate with Manager Production Operations to mitigate risks associated with transactions.
  • Oversees all Temporary Staff
  • Responsible for TM performance reviews and mentoring TMs for career growth
  • Maintain a collaborative, engaged, and safe work environment
  • All other duties and tasks as assigned




Qualifications

Education:   Associate Degree                   Details:    If no Associate’s Degree, must be working on it.
Experience:  5-7 yrs Customer Service Experience and/or fast paced environment preferred
 
  • Leadership Skills
  • Excellent communication skills
  • Organizational skills
  • Working knowledge of MS Excel.
  • Working knowledge of MS Word.
  • Ability to handle multiple tasks.
  • Ability to prioritize (and reprioritize) when necessary


About Cox Automotive

 

Cox Automotive Inc. is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. Committed to open choice and dedicated to strong partnerships, the Cox Automotive family includes Autotrader®, Dealer dot com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, Xtime® and a host of other brands. The global company has 33,000 team members in more than 200 locations and is partner to more than 40,000 auto dealers, as well as most major automobile manufacturers, while engaging U.S. consumer car buyers with the most recognized media brands in the industry. Cox Automotive is a subsidiary of Cox Enterprises Inc., an Atlanta-based company with revenues of $18 billion and approximately 60,000 employees. Cox Enterprises’ other major operating subsidiaries include Cox Communications and Cox Media Group. For more information about Cox Automotive, visit www.coxautoinc.com.



Organization: Cox Automotive

Primary Location: US-LA-Monroe-1500 Louisville Ave

Employee Status: Regular

Job Level: Manager/Senior Manager

Shift: Day Job

Travel: Yes, 5 % of the Time

Schedule: Full-time

Unposting Date: Ongoing
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