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Switchboard Operator - (22921)

Universal Health Services

Job Code:
Universal Health Services
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Job Details

Deltek Talent Management - Switchboard Operator - (22921)

Job Details

Switchboard Operator - (22921)

Facility Name
Arbour Hospital
JAMAICA PLAIN, MA 02130 US (Primary)
Career Area
Support & Entry Level
Job Description

The Switchboard Operator is responsible for the following tasks:

Job Requirements
  1. Answers incoming calls within three rings.

  2. Answers incoming phone calls cheerfully and professionally saying, “Arbour Hospital, how may I direct your call?”.

  3. Implements hospital policies for accepting collect calls.

  4. Restricts unauthorized outgoing telephone calls by patients, staff, and personal use.

  5. Does not leave switchboard unattended.

  6. Forwards calls to ACCES at completion of evening shift/Unforwards calls at beginning of morning shift.

  7. Correctly implements hospital emergency codes (blue, green, red, yellow, pink) 100 % of time. Cancels codes properly upon direction of nursing. Announces “all clear” when directed

  8. Uses appropriate discretion regarding use of overhead page for purposes other than emergency. Ensures that visitors and vendors sign out and return visitor and vendor badges. Ensures that all individuals in lobby who are exiting the building are properly identified before unlocking door. Welcomes all visitors to hospital in a cheerful manner, asking “May I help you?”

  9. Handles problem situations effectively, politely, and professionally. Involves/informs supervisor when necessary

  10. Ensures that EMT’s remain with incoming patients until ACCES staff complete admission process

  11. Offers to transfer callers seeking patient information to Social Work hotline

  12. Offers to record telephone number and name of caller and forward it to patient, if he/she is in this facility, without divulging if patient is in the facility.

  13. Maintains work area free of patient identifying information in view.

  14. Receives and signs for special deliveries such as Federal Express. Facilitates outgoing deliveries. Notifies receiving party of special deliveries.

  15. Notifies appropriate units when patient belongings are dropped off at front desk.

  16. Ensures packages and belongings are secure at end of shift.

  17. Clearly identifies work done and work to be done for next shift; Communicates with next shift, when appropriate, prior to leaving, regarding current problems, pending situations, and new information

  18. Maintains log of long distance calls made through switchboard

  19. Complies with written hospital dress code 100% of time. Presents self in professional manner and appearance at all times

  20. Maintains work area in neat, organized way, putting away items in appropriate locations and eliminating clutter from front desk area.

  21. Meets standards of punctuality. Contacts supervisor relative to reason for absence and expected date of return. Requests time off with reasonable advanced notice (before schedule is posted) and adheres to expectations regarding approval of requests pending coverage. Swipes in and out for all shifts worked.

  22. Professional, courteous and respectful in dealing with other staff and AHS programs and facilities; Responds positively when requested to assist other departments. Swipes in and out for all shifts worked.

  23. Prioritizes job responsibilities over personal priorities (limits personal phone calls, cell phone use, use of computer for personal tasks, leaving front desk excessively during shift

-High School graduate required. College diploma or BSc preferred
-At least six months of switchboard operator experience.

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