Switching BU Escalation Engineer

  • Location:
    Bangalore, Karnataka, India
  • Area of Interest
    Engineer - Software
  • Job Type
  • Technology Interest
    Networking, Software Development, Testing
  • Job Id
Job Description

Business Entity:

The Switching Escalation team is part of the Switching Engineering Group in Cisco and manages overall customer experience for our flagship products & Solutions in the enterprise space. Enterprise switching is on the cusp of major transition with new DNA architecture, SDA & programmability introduction in enterprising switching product. This is an exciting time to be part of this major transition in enterprise switching business


This is a highly technical team with the ability to solve critical issues, manage customer communication and virtual teams. The ideal candidate must balance hard technical skills with the soft skills required to quickly drive issues to closure. He/she takes the ownership end to end to resolve customer escalations and help drive improvements in product quality by sharing the field learning's with engineering teams. It’s a very dynamic role which requires engaging with Sales/account teams, Marketing, Development and test teams.

Role & Responsibilities

In this highly visible role the expectations are

  • Provide World class support to our 1M+ customers
  • Build Solid ecosystem with TAC/AS/DE/DT/Sales teams
  • Shape the future Cisco Switching product development
  • Work on improving product quality by sharing field learnings with DE/DT teams


  • Understanding of LAN/WAN, routing/switching and other network layer protocols
  • Understanding of testing process, testing concepts and methodologies including test planning, testbed design, experience with manual or automated testing is needed
  • Testing tools, Scripting,
  •  CCNA, CCNP or CCIE certifications preferred but not mandatory
  • Excellent troubleshooting skills

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