System Application Support Administrator

  • Location:
    Bangalore, Karnataka, India
  • Area of Interest
    Business Strategy and Operations
  • Job Type
  • Technology Interest
  • Job Id

What You'll Do

The TQSG team seeks a an exceptional and highly motivated Systems Application Administrator who demonstrates the drive, problem-solving, prioritization, technology know-how and interpersonal skills that indicate potential success in this role. Incumbent ensures Operational Excellence of High Priority and High Availability Supply Chain IT systems and services in meeting the organization's Cost, Quality and Delivery objectives. Position reports to the Operations Lead (based in Hong Kong).

· Works within a very technically advanced and globally distributed cross-functional / global team.

· Close working with Cisco contract manufacturing partners at 50+ sites.

· Manages virtual resources in partner support companies to optimize service and case resolution.

· Interface with IT global architecture, development and business teams to develop next generation of platforms & services.



· Provide technical IT Systems Application Administration support to End-to-end data enablement processes & systems to meet operational performance goals.

· Lead resolution of complex issues with fulfillment of SW, licensing, Virtual Parts and enablement data services.

· Prevent incidents: optimize process to avoid incidents and to optimize systems performance.

· Support a geographically spread-out infrastructure a diverse cross-functional supply chain community.

· Implement, deploy and maintain network services including maintenance, monitoring, security, troubleshooting, disaster recovery, backup, upgrades, migration and other procedures to maximize availability and uptime.

· Proactively implement best practices and methods to enhance the infrastructure and increase availability and supportability.

· Customize and implement system standards and policies.

· Set up experiments on networks, servers or systems to isolate, identify, and remedy complex failures.

· Involvement in projects supporting the architecture team and development team on next generation of technologies, specifically operationalizing new platforms, services and enhancements.


Who You'll Work With

Technology & Quality Systems Group (TQSG) is responsible for Systems & Solutions that enable Cisco's global Supply Chain Operations & other functions (Engineering, Services and Sales) in the areas of Product Transformation (Hardware & Software), Test Automation, Quality and Compliance.

TQSG is responsible for innovative platforms and services with a global footprint and 24x7 operations. The TQSG team seeks a an exceptional and highly motivated


Who You Are

You will be required to have:

· BS or BE in Computer Science, Electrical Engineering degree

· 8+ years of works experience in IT Systems Application Administration or similar work related role.

· Knowledge on IT Operations   

· Knowledge of a networked and distributed computing environment and all related system and network services

· Knowledge of Cisco technologies, TCP/IP networking protocol, LAN switching, routing protocols, Ethernet (10/100/1000) media, network performance measuring and tuning.

· Strong Program and/or Project management

· Process design and problem solving

·  Knowledge sharing and management

· Analytical thinking and independent problem solving

· Applied conceptual thinking and data analysis

· Leadership and coaching peers

· Business networking, influence and conflict management

· Learning agility

· Virtual and remote team communication

Interpersonal communication

· Written, Presentation and demonstration

· Must be willing to work flexible hours in the occasion of major system outage

· Able to lead a team of outsourced resources on projects Industry or Sector


You will have these desired skills:

· Post graduate qualifications in relevant disciplines

· Experience working in manufacturing or supply chain

· Extensive use of collaborative tools & technologies

· ITIL, Programming and Scripting knowledge (C, C#, C++, Java, Python, etc)

· Knowledge of Microsoft, Solaris, Linux and other standard Open source environments (desktop and Servers, security model, system performance tuning, registries, management platform, system automation, and system administration

· Comprehensive knowledge of a distributed, production MS SQL, MySQL, NoSQL environments.

· Ability to debug and port software packages


Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.


We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.


We Are Cisco.


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