Systems Engineering Manager 1220437

  • Location:
    Chicago, Illinois, US
  • Area of Interest
    Engineer - Pre Sales and Product Management
  • Job Type
    Professional
  • Technology Interest
    Big Data, Analytics, Cloud and Data Center, Collaboration, Video, Internet of Everything, Networking, Security, Wireless, Mobility
  • Job Id
    1220437
New

What You'll Do

You will provide technical direction and business guidance to the operation sales team. You will drive revenue through account planning, resource planning and allocation. You will actively develop and maintain a team of high-performing SEs and continually seek creative methods for improving team performance. You will help meet operational revenue goals by driving creative technical programs and leading day to day account-level activities. You will lead and grow systems engineering team talent and expertise and learn how to build a territory plan by compiling SE feedback and adding own knowledge of local market demand. You will create a technical resource plan for territory and collaborate with RM to prioritize and target team opportunities; review quantitative information to identify and explain trends.

  • Understand mechanisms for establishing team capacity and improving team performance. Align resources to deliver on commitments and get results
  • Lead team to technical account strategies that align to customer business requirements and goals; assign resources appropriately
  • Assist in qualified partner identification where appropriate
  • Monitor and approve requests for customer-focused pre-sales resources
  • Track and report team metrics for a given opportunity
  • Monitor and measure team progress against business plan and recommend changes as needed
  • Interact with business units to provide support for local region
  • Lead cross-functional projects within area of responsibility
  • Facilitate Expert communications and expert understanding of customer requirements between customers, corporate, and the field.
  • Actively seek feedback on self; recognize own capabilities and take initiative to continually improve
  • Advocate for continual improvement in customer experience to increase brand loyalty for Cisco
  • Understand drivers of customer satisfaction and strive to improve customer experiences
  • Maintain and monitor high levels of customer satisfaction in assigned territory.

Who You'll Work With

You will be working with Cisco field account managers, systems engineers and partners to plan sales strategy, develop proposals, and deliver customer presentations.

Who You Are

You got experience in developing local knowledge of business economics and trends of various industries and vertical markets, and how Cisco solutions add financial and strategic value

You will know how to establish collaborative relationships built on trust and commitment and develop relationships at multiple levels within customer accounts and understand the customer's business model and help the team identify an architecture and/or solution that provides return on investment You will have an advanced understanding of internetworking industry trends, including new products and solutions. You will have an advanced understanding of competitive product and solution landscape and can articulate trade-offs between Cisco and competitor products

  • You will know how to develop team members’ capabilities in support of individual career goals and team objectives
  • Drive account and resource planning for region and actively collaborate with RM to track plans and course correct as necessary
  • Understand the value of standard methodologies and apply methodologies and other tools to drive business results.
  • Communicate a clear vision and strategy for the account that inspires and empowers the team to execute within a common framework
  • Able to get things done without direct line authority; able to exercise personal influence, resolve conflict, and bring about required behaviors
  • Translate Cisco's vision for the future into a compelling value proposition for the team
  • Build the capabilities needed to deliver the team's short and long term goals, including identification and development of a strong pipeline of the best talent from both internal and external candidate pools
  • Support team members by providing transparency and information during organizational changes
  • Clearly and succinctly convey information and ideas, including experienced executive communication and presentation skills.

Our minimum requirements for this role:

  • B.S. Degree
  • 8-12 years industry experience

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco. 

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