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Team Lead, Scan/Verify

Cox Automotive


Location:
Sacramento, CA
Date:
09/20/2017
2017-09-202017-10-19
Job Code:
1713704
Cox Automotive
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Job Details

Company Cox Automotive
Title: Team Lead, Scan/Verify
JobID: 1713704
Category: Business Operations
Industry: Cox Automotive
Job Type: Full-time

Description

The Team Lead is responsible for maintaining a constant flow of work in the Scan/Verify department ensuring all agents are utilized in the most efficient manner to meet or exceed service level agreements. In this position, you will be responsible for ensuring batches are scanned and verified within the system and/or client priority.  You will also be responsible for providing training to new hires within the department.

Primary Responsibilities and Essential Functions:

  • Ensures batches are scanned and verified utilizing provided software
  • Maintain workload balance between scanning and verifying to ensure client SLA’s are met
  • Send daily priority list to external vendors
  • Ensure equipment is maintained daily
  • Provide backup support where needed most
  • Evaluate and assign tasks throughout shift
  • Monitor system queues
  • Enter all errors into the error tracking log
  • Provide training to new agents
  • Escalate any system issues immediately to IT or Supervisor
  • Other duties as assigned by management


Qualifications

  • Swing shift position. Hours 12:00PM-8:30PM (Monday, Wednesday & Friday) and 1:00PM-9:30PM (Tuesday/Thursday) with some over time before or after shift as needed. Some optional Saturdays available 
  • High School diploma, GED or equivalent work experience
  • Two-four years experience in a customer service support position
  • Intermediate knowledge of PC software applications (i.e. MS Office, Excel, Outlook)
  • Data entry skills required; ability to type 35wpm or greater at 99.6% accuracy
  • Phone skills required
  • Written communication skills required
  • Working knowledge of internal software preferred
  • Previous leadership and coaching skills preferred
  • DMV experience in vehicle titling and or vehicle registration preferred
  • Knowledge of state requirements for automotive titling preferred

     Workplace Environment:

    • Ability to perform routine and repetitive production work
    • Ability to sit for long periods of time
    • Prolonged exposure to computer screens that may lead to eyestrain
    • Variable shifts for Day and Evening and Part Time and Full Time which can include Saturdays
    • Ability to lift or push up to 35lbs

      Disclaimer

      The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.



      About Cox Automotive

       

      Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.



      Organization: Cox Automotive

      Primary Location: US-CA-Sacramento-9750 Goethe Rd

      Employee Status: Regular

      Job Level: Team Leader

      Shift: Evening Job

      Travel: No

      Schedule: Full-time

      Unposting Date: Ongoing
      Apply on the Company Site
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