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Team Manager


Fort Worth, TX 76101
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Job Details

982690BRReq ID:982690BRCompany Summary:What started small, with a single discount store and the simple idea of selling more for less, has grown over the last 50 years into the largest retailer in the world. Each week, over 260 million customers and members visit our 11,695 stores under 59 banners in 28 countries and e-commerce websites in 11 countries. With fiscal year 2017 revenue of $485.9 billion, Walmart employs approximately 2.3 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity. It's all part of our unwavering commitment to creating opportunities and bringing value to customers and communities around the world.Job Title:Team ManagerEmployment Type:Full TimeCity:FORT WORTHState:TXPosition Description:

+ Anticipates and prepares for upcoming resource or information needs

+ Coordinates, completes, and oversees job-related activities and assignments

+ Ensures agent productivity, manages associate performance, and drives floor production

+ Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity

+ Modifies and adjusts Contact Center operations as required to meet service level agreements

+ Provides supervision and development opportunities for associates

+ Resolves escalated customer and associate calls and/or issues

Minimum Qualifications:

+ 1 year of supervisory experience.

+ 2 years experience addressing and responding to customer requests in the customer service, contact center, or retail industry.

+ Associate's degree in Retail Management, Business, Psychology, Counseling, Business Administration, or related field OR 2 years experience in retail management, business, psychology, counseling, business administration, or related field.

Additional Preferred Qualifications:

+ 1 year contact center experience.

+ 3 years Walmart Stores experience.

Category:Administrative and Support Services Hourly/Salary:SalaryShift:0Division:Walmart.comDivision Summary:The team is here to provide amazing digital and physical experiences for our customers with seamless access to products and services they want. Marketplace allows us to present an even wider array of vendor products on and beyond. Behind the scenes, e-commerce experts are focused on category growth, program management, business development, and seller onboarding. We continuously strive to deliver incredible selection, ease, and e-commerce innovation to customers.Requisition Template:Home Office
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