Technical Analyst (Intern) - Information Technology (UK)

  • Location:
    Feltham, England, United Kingdom
  • Area of Interest
    Information Technology
  • Job Type
  • Technology Interest
  • Job Id
Location: Bedfont Lakes, Feltham, UK
Start Date: June 2016

Why Cisco?
At Cisco, our vision is to change the way people work, live, play and learn. If you want to work with leading technology, and have the desire to succeed in a collaborative, fast-paced global environment then a Cisco graduate role is a great way to begin your career. Working at Cisco is rewarding and fun and we always encourage the contribution of individuals to our company success. Our graduates will work alongside experienced professionals, from day one. If you are looking for a career that will impact the direction of one of the leading technology companies in the world, then Cisco is the right opportunity for you.

Job Overview:
We are looking for individuals with a passion for technology and solid academic foundations in analytical disciplines. Cisco is a strong advocate of using its own networking, data centre and collaboration products and solutions internally; Cisco IT deploys these technologies - the result being that Cisco IT accrues a great deal of experience in how to design, deploy and operate these solutions within a large global enterprise. This kind of ‘reference deployment' information is crucial for Cisco's customers, lending credibility to Cisco solutions and the company as a trusted advisor.
As a Technical Analyst Intern you will interact with business users to assess business needs and develop effective solutions. You will have the opportunity to get involved in a number of different areas/projects.

Day to day that means:
* Developing, monitoring and analyzing key performance indicators to measure IT service performance.
* Collate and analyse key metrics data for reporting to management leveraging business intelligence technologies
* Interacting with business users to assess their needs and be able to translate them to specific requirements.
* Analysing IT Service Desk case data to identify opportunities for case reduction and service improvement. Presenting service metrics to support internal reviews.
* Helping to drive adoption of desktop security technologies at Cisco.
* Reviewing operational process and procedures to identify optimization opportunities to improve quality and efficiency.
* Working with the design, engineering and software testing team.
* Leading or working in project teams on cross-functional initiatives to support the local and regional Cisco IT workforce community.

About you:
* Last year of studies towards Bachelor's or Master's degree (Computer Science, IT, Math, Physics, Engineering or similar disciplines preferred) Having additional/minor in Business studies will also be a big plus.
* You have strong communication and presentation skills.
* You are capable of data gathering, processing and presentation (e.g. Oracle, SQL and Excel, PowerPoint)
* You are familiar with Database modeling (RDMBS knowledge & Database Normalisation) and statistical analysis
* Passionate about technology and opened to learning new things and develop.
* Legally eligible to live and work in the UK (student visa does not apply)
* Students looking for a gap year placement

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