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Technical Analyst


Scranton, PA
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Job Details

Position Title: Technical Analyst
Job Code: 446798
Job Location: Pennsylvania-Scranton

The Technical Analyst position is within Prudential Retirement – Full Service Solutions Operations area, specifically Defined Contribution Operations.  The Technical Analyst Job Responsibilities will include but may not be limited to the following: 


  • Partnering with Technology and the Service Assurance Liaison Team for upcoming STARS and OMNI, Service & Web enhancement releases.
  • Ensuring business testing is completed coupled with flexible availability for late night and weekends.
  • Design processes and workflows that maximize efficiency along with detecting issues or problems while providing solutions.
  • Apply expertise on systems, tools and approaches to automate and streamline key processes.
  • Anticipate and plan for managing process changes; Give thoughtful consideration within a process to the dynamics and interplay between teams, individuals, systems, Management, and functions.
  • Developing and executing communication plans to stakeholders effected by process modifications.
  • Manage small to medium scale projects and/or phases of a larger projects. Support the business on work related to Technical Enhancements and System Updates.
  • Review business requirements and related impact analyses for processes.
  • Providing support within Operations/Distributions and/or Contributions to investigate and resolve complex transactional issues and scenarios.
  • The Technical Analyst is responsible at times for project management as it relates to documentation, training, and implementation and providing updates to leadership on these initiatives.



  • 3-5 years of experience in a business analyst, retirement operations, data manager, technical analyst, or similar role required.
  • 3- 5 years of equivalent experience working in a complex retirement record keeping / operations related role utilizing daily processing systems (i.e. SunGard, STARS, OMNI, etc.) a plus.
  • Previous processing experience on OMNI and STARS processing Contributions and/or Disbursements a plus.
  • Strong verbal/written communications along with experience in preparing clear business case analysis.
  • Experience in office productivity tools (Excel, and Access) a plus.
  • Ability to self-motivate and perform independent direction while simultaneously manage various tasks and priorities.
  • Ability to assemble documentation and communications in order to provide feedback and guidance across the organization and at a Leadership level
  • Ability to work in a fast-paced, changing environment along with showing initiative while being results oriented.
  • Ability to prioritize and work under tight deadlines.






Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.
Job Function: Operations
Schedule: Full-time
Apply on the Company Site
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