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Technical Application Analyst


W Des Moines, IA
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Job Details

JobId: 145932
Job Title: Technical Application Analyst
Location: W Des Moines, IA
Category: Operations
Employment: Full-Time
Open Date: 2017-12-11T06:12:22Z Close Date: 2022-12-10T00:00:00Z


ADP is hiring a Tech Application Analyst II with demonstrated experience managing specific technology that is used to deliver and support services. Does this sound like you?

  • Idea catalyst. Out-of-the-box thinker. Turns problems into solutions, ideas into action, plans into results
  • Analytical mastermind. Examines systems and spots trends that others wouldn't find.
  • Insightful strategist. Transforms insights into ideas and ideas into plans.
  • Trailblazer. Passionate about change and shaping the future.

We believe people make great companies, not the other way around. Our people make all the difference in delivering innovative HR technologies and solutions that help employees all over the world do their jobs better. The result? We're building the next generation of ADP technologies.

As a Tech Application Analyst II, you'll provide consultation to the applicable business client base, ADP associates, and third party consultants regarding product capabilities and product problems determining the most effective way to resolve application issues. Diagnoses and resolves functional and technical related product problems for very complex, customized and high profile clients. Works closely with various groups to troubleshoot and resolve issues including -- Implementation, Region Support, and client and management groups. Proactively identify potential issues in design, development or changes to application, product or platform. Develops knowledge base documentation sharing product knowledge and problem resolution. Manages support efforts with other associates and groups within ADP. Creates reports and recommendations for the Development organization to clearly document product issues and resolutions. Provide information gained through resolving issues with Development to positively influence product architecture.

Must possess thorough understanding and background in the utilization of Internet based software and/or utilities including but not limited to Java, Internet Explorer, Desktop Streaming, etc. Requires ability to download and install new Java updates, configure IE browser settings, and identify and avoid potential software conflicts. Must be able to identify problems within the software and provide resolution.

THINGS YOU'LL DO: Responsibilities

  • Provide Product support for TAM Business Operations -- serve as primary point of contact for questions or escalations within service segment; provide technical direction, support and guidance to Leaders, Operations teams, internal partners, and clients engaged in the TAM ecosystem.
  • Research and resolve client issues using CRM systems.
  • Diagnose and resolve issues related to corrupt data, application program code errors, system performance, operating environment or third party system problems.
  • Makes proactive client calls to ensure client satisfaction, issue resolution, and client retention. Proactively identifying potential issues in design.
  • Create knowledge base entries and Job Aids; present team learning/training sessions related to areas of expertise, or need.
  • Review and approve knowledge base entries of lower level analysts.
  • Formulate, prioritize and submit incident, enhancement requests and application modification recommendations to Development for prioritization and deployment in future releases.
  • Review and provide recommendations and feedback on maintenance release content, product documentation, business design reviews
  • Manage the requests and delivery of one off fixes to Region support, AAHC and clients.
  • Project work to evaluate application, analyze best approaches and provide recommendations for proactive services.
  • Facilitate and coordinate conference calls with clients, Implementation, Region support, Hosting Services, management, and Development team

EXPERIENCE YOU NEED: Required Qualifications

  • Degree or Equivalent in Education - Experience, Major area of concentration in Computer Sciences, HRIS, Business Administration
  • Certification in areas related to programming, operating systems, database administration, and network operation.
  • 1 - 3 Years of Directly Related Experience such as Database admin. or engineering; system administration; network administration; software application support / helpdesk experience.
  • Demonstrated computer literacy and ability to prioritize tasks/schedules
  • Analytical problem solving skills
  • Proven ability to manage time, projects and multiple competing priorities
  • Ability to work under pressure of time constraints, and to prioritize assignments as necessary
  • Excellent oral and written communications and phone skills
  • Ability to communicate effectively regarding areas of the ADP products that are unfamiliar

HOW YOU'LL STAND OUT: Preferred Qualifications

  • Ability to read underlying application code based on business technical requirements but may include (Ecode, SQR, PL/SQL, and Java) and have a understanding of program functionality. Experience of SQL query language.
  • Technical experience and ability such as programming, Database Administration, System Architecture, Network Operation, etc., helpful to understand and resolve application issues of highest level of difficulty.

Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the \"Most Admired Companies\" by FORTUNE® Magazine, and recognized by Forbes® as one of \"The World's Most Innovative Companies,\" ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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