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Technical Client Services Representative

Cox Automotive


Location:
Dallas, TX
Date:
11/23/2017
2017-11-232017-12-23
Job Code:
1717938
Cox Automotive
Apply on the Company Site
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Job Details

Company Cox Automotive
Title: Technical Client Services Representative
JobID: 1717938
Category: Client and Customer Service
Industry: Cox Automotive
Job Type: Full-time

Description

Dealertrack, a Cox Automotive Brand, is currently looking for a Technical Client Services Representative to join our team in Dallas, TX.

About us:
Dealertrack is building a connected suite of software solutions and services to help automotive dealers thrive in today's digital retailing environment. From digital marketing to credit applications and financing, our integrated approach is making buying, selling and shopping for a car more efficient and enjoyable for everyone involved.

The role:
The Technical Client Services Representative is responsible for routine technical customer questions relating to product usage, as well as support issues relating to the Dealertrack family of products. This is a Call Center position and a majority of troubleshooting is over the phone.
  • Must have excellent oral and written communication skills.
  • Handle routine customer questions relating to product usage, as well as technical support issues relating to Dealertrack family of products. Maintains expert level knowledge of Dealertrack Solutions and Products. Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function
  • Accurately logs all customer information in the Salesforce ticketing system. Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure.
  • Follow up skills.  Ability to handle and respond to multiple open issues.
  • Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely.
  • Ability to work required shifts both independently and within a team organization.
  • Facilitate communication from Support Team to other departments as needed to complete Cases.



Qualifications

Required Experience:

  • High school diploma and certification in a technical area required.  College degree preferred.
  • Ability to type 40+ WPM.
  • Knowledge of various computer applications including experience with business support applications such as MS Office (Word, Power Point, and Excel) required. 
  • Customer oriented background.
  • Must be flexible to work any shift during business hours, currently Monday – Friday between 8am - 7pm, and 1 Saturday 8-5pm shift every 4 weeks.
  • Must have excellent oral and written communication skills.
  • Training for this role is 2 months and is Monday - Friday, 8am-5pm. After training is completed, a set schedule will be assigned.
  • Start date for this role is January 2, 2018.
COX-297


About Cox Automotive

 

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.



Organization: Cox Automotive

Primary Location: US-TX-Dallas-13737 Noel Rd

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
Apply on the Company Site
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