Technical Marketing Engineer

  • Location:
    Bangalore, Karnataka, India
  • Additional Location(s)
  • Area of Interest
    Technical Support
  • Job Type
  • Technology Interest
    Service Provider
  • Job Id

What You'll Do


The Technical Marketing Engineer requires a balance of hands-on technical expertise in Network Collaboration suite of products and solutions and strong customer marketing expertise. In this role you will be responsible for managed services RFI/ FRP responses, demo’s, customer workshops building of existing and new technology offering of Cisco Collaboration based managed services customer requirements and drive engineering requirements and features for development of such capabilities the Cisco managed Service platform


Perform requirements analysis, design and architecture of complex Managed services assurance requirements global Service providers or enterprises. 

·        Assist Product Managers and Platform teams in identifying the requirements of Collaboration (Voice/ Video/ Cloud) managed service supportability and reporting.

  • Assist in identifying the transition implementation requirements of supporting new video collaboration capabilities and offerings
  • Documenting the identified requirements in agile for platform development
  • Communicating plans with key stakeholders in CMS delivery team

Identify, implement, and oversee technical and process improvements across managed collaboration delivery capability in conjunction with product management and architecture teams.


Who You'll Work With


Cisco Managed Services (CMS) organization is seeking Technical Marketing resources on the Product management team to help work customer facing role to work with Business development, Product managers, Cisco product Business units to help co-create and market and Cloud Managed Service offers and capabilities.


 The TME must have the ability to clearly articulate the technical differentiators of a product, services and also work with the Product Management teams to continually improve the products.

Become part of Cisco Cloud Managed Services (CMS) Team. CMS simplifies the ongoing management of Cisco Advanced Technologies, enhances the business benefits, and significantly reduces Total Cost of Ownership (TCO) for our customers. We are a dedicated team that works together to anticipate, identify, and resolve issues faster, more accurately, less expensive, and with more visibility than customers can on their own.


Who You Are


  • A Computer Science degree or engineering equivalent degree in addition to 5+ years of relevant experience with a strong background in professional consulting services and assurance services.
  • Strong knowledge of Cisco and multi-vendor collaboration product suite
  • CCIE- Collaboration or equivalent industry certification or experience.
  • In-depth knowledge of Cisco Collaboration solutions, including voice, video, data, conferencing, and endpoints.
  • Integration experience with Cisco CMS (formerly Acano), Cisco Telepresence, TMS/TMSXE, Collaboration Edge
  • In-depth knowledge of video and networking protocols such as SNMP, H.323, SIP, RTV/RTP, AVC/SVC, H.264/265, H.239
  • Knowledge of video report such as CDR, TMS reports, CTS-MAN report
  • Excellent English in speech and writing.
  • Excellent collaborative skills across multiple teams and customer focus.
  • Knowledge of ITIL (ITIL Foundation certification is a plus).
  • The candidate might need to travel several times per year for training and business purposes


Desired Skills

  • Demonstrated industry awareness
  • tion
  • olving organization and service
  • Ability to formulate and deliver complex presentations throughout Cisco and to customer technical departments


Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.


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