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Technical Operations Engineer I

Cox Communications

New Orleans, LA
Job Code:
Cox Communications
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Job Details

Company Cox Communications
Title: Technical Operations Engineer I
JobID: 1712457
Category: Engineering
Industry: Cox Communications, Inc.
Job Type: Full-time


     Cox Communications is searching for a Technical Operations Engineer I.  This role will perform operations engineering activities with general networking knowledge and skill in a 24/7 environment.
Primary responsibilities and Essential Functions
  • Under general supervision, executes routine network implementations for new technology.
  • Provides reviews with operational boundary partners and compiles information for detailed method of procedures and when needed.
  • Creates network change tickets in line with current processes and validates conflicts to ensure no unnecessary outages.
  • Partners with Operations and Engineering to test and validate functionality, management and performance for existing and new technologies.
  • Supports implementation of new services, systems, applications and architectures with installation, configuration, integration, evaluation, testing, documentation, and training.
  • Works with vendors to ensure equipment is installed and operating properly and resolves problems.
  • Manages small, more routine projects within Operations to confirm delivery intervals and validate critical dates and milestones to ensure delivery of services stay on target.
  • Coordinates with other departments to ensure the network is available and configured to exceed market demands.
  • Compiles information for network infrastructure operational standards.
  • Participates in industry bodies monitoring technologies, proposals, and issues of technical interest and relevance to network operations.
  • Provides basic engineering and operational support to other groups such as Cox Business, Provisioning, and Network Engineering.
  • Assists with coaching and mentoring of junior technicians and Cox tiered support teams.
  • Prepares and delivers technical documentation and presentations.
  • Ensures long term technology goals are consistent operationally across all groups.
  • Partners with change management for impact identification, network validation, MOP creation and execution of activities.
  • Opens, tracks, executes, and resolves escalated trouble tickets from Tier III related to outages and trouble conditions on network platforms.  Provides on-site and/or remote technical support for all Cox transmission media Partners
  • Partners with Vendors when needed to validate bugs etc. for break fix.
  • Operates to meet network reliability and availability metrics set forth by Cox Standards.
  • Provides post-incident information and details for documentation when needed.
  • Works with other business partners to manage local network tools to ensure network health and tool availability.




  • 1+ year of experience in related field (i.e. Engineering, Technical Operations) or academic equivalent training or projects.
  • Requires working knowledge of transmission, switching, powering, grounding, mechanical, and cabling. 
  • Demonstrated problem solving and analytical thinking skills.
  • Ability to work in 24/7 environment and on-call as required
  • BS/BA degree in related discipline strongly preferred (i.e. Engineering, Computer Science, or similar technical degree). 
  • Certifications: NRS I, CCENT, Network +
  • Experience in telecommunications industry desired - preferably 2-3 years operating in a tiered level technical service assurance and/or service implementation environment
  • Demonstrated troubleshooting and diagnostic capabilities
  • Working knowledge of various manufacturers’ telecommunications equipment.
  • Working knowledge of backbone and metro architectures and technologies.
  • Participation in SCTE and related certifications

About Cox Communications


Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at and

Organization: Cox Communications, Inc.

Primary Location: US-LA-New Orleans-2121 Airline

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: Yes, 5 % of the Time

Schedule: Full-time

Unposting Date: 2017-08-25
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