Technical Operations Manager, Failure Analysis Engineering

  • Location:
    Guadalajara, Jalisco, Mexico
  • Area of Interest
    Supply Chain
  • Job Type
  • Technology Interest
  • Job Id

Job Posting Information

  • Type of Hire


  • Job Description

What You'll Do

The Technology and Quality organization is responsible for delivering customer-driven quality and reliability solutions and infrastructure for Cisco products.

We are looking for a Technical Operations Engineer – Failure Analysis HW/SW, to help us drive Customer centric outcomes by using your networking, system level testing technical expertise and EMS partner management skills to support our global failure analysis operations. You will act as a liaison between our EMS partner’s team and Cisco’s quality, engineering and operations teams for customer case analysis, test scenario set up, test case design and implementation. Failure analysis activities including following through the FA End-to-End process until case closure. Providing data to Quality, Manufacturing and Engineering teams for the prevention of recurring failures. You will be responsible for EMS site partner management, technical operations reviews, execution and process compliance at one or more failure analysis sites.

• Technical Point of Contact to stakeholders on failure analysis related issues for products at your sites.

• EMS partner site management; driving technical operations execution and compliance

• Project leadership for process improvements, initiatives to support stakeholders.
• “Start Up Mindset” to handle end-to-end issues relating to failure analysis technical findings, provide analysis on trends and recommendations. Ensure EMS partner’s deliver timely and accurate results in duplicating, isolating root cause of customer issues.
• Articulate key technical issues to internal stakeholders, sense issues early, identify impact and partner to drive resolution.
• Provide guidance and training to internal and external engineers.


Who You'll Work With

This team works closely with Cisco's design engineering, product operations, outsourced EMS partners, suppliers, product quality and failure analysis teams. This a unique opportunity for an experienced hardware or software networking engineer to engage a broad group of stakeholders to positively impact our customers experience and business outcomes. We are a diverse, global, technical team with a culture of continuous innovation that values the power of teams to improve our customer's experience.


Who You Are
• Bachelor's Degree in Electrical Engineering or Computer Science is required with 3+ years of related work experience.
• Strong understanding of network system architecture. Hands on exposure to hardware and/or software testing, leading teams with several key areas of responsibility including new product FA test strategy, product quality, and or test development/deployment. The ideal candidate possesses broad knowledge of how networking devices interoperate.. Experience in scripting and automation, Python, TCL, Perl is a plus.

• Previous experience in EMS partner management required.

• Proficient working with large data sets, analytical tools and strong presentation skills.

• Experience working with global teams, highly collaborative, excellent written and verbal communicator

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