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Technical Project Manager - Client Facing

Cox Automotive

Redwood City, CA
Job Code:
Cox Automotive
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Job Details

Company Cox Automotive
Title: Technical Project Manager - Client Facing
JobID: 1713620
Category: Project Management
Industry: Cox Automotive
Job Type: Full-time


Xtime, a Cox Automotive Brand, is currently looking for a Client Facing Technical Project Manager with 5+ years’ experience to join our Product Solutions team in Redwood City, CA.

As a Technical Project Manager in the Product Solutions group, you will engage with external clients and internal Pre-Sales, Engineering, Product and Operations teams to lead full project management lifecycle which would include analyze and document detailed business and functional requirements, produce technical specification documentation, and develop/execute User Acceptance testing to ensure quality and timely delivery of Xtime’s integrated SaaS solution, meeting client’s business and technical objectives.

A successful candidate will have the experience to effectively work on multiple client projects concurrently with varying degree of complexity. The candidate should have commanding client engagement skills, comfortable working through ambiguity to create clear requirements on the projects. The candidate should also exhibit strong facilitation skills and process orientation to plan and execute produce quality and timely project deliverables.

Your Role:

  • As Technical Project Manager, work effectively with internal Engineering and Product teams, and client teams to understand and document client’s detailed business, functional, and technical requirements around extending and integrating Xtime SaaS platform with external systems.
  • Lead Project delivery planning and execution in an Agile framework (Scrum, Sprints, etc.) to successfully deliver on client project deliverables and operational transition
  • Conduct fit/gap analysis between Xtime’s SaaS existing capabilities and constraints with the client’s business and technical requirements and document results and recommendations.
  • Contribute in the development of ‘Solution Concept’ proposal document along with the PS Managers, Solution Architects, and Developers to support client’s business and technical requirements.
  • Assist Product Solutions Pre-Sales Managers in the development of SOWs (Statement of Work) by incorporating the detailed business/technical requirements aligned with the scope.
  • Document & Validate User Acceptance Test criteria, test scenarios, and process with clients, Project Managers, and QA.
  • Lead User Acceptance Testing activities to plan, prepare and execute User Acceptance Testing.
  • Facilitate in the creation of ‘As-Built’ documentation specific to client’s implemented solution which can be referenced by technical support, engineering, operations, and clients to understand the functionality of the deployed solution in production.
  • Produce new or update technical specifications documentation on Xtime’s integration solutions that are shared externally with new and existing clients to educate them on Xtime’s capabilities.


Required Experience: 

  • Bachelor’s Degree in Technology or Business required.
  • 5+ years’ experience as a technical and/or functional Project Manager on client facing projects related to SaaS application integration at medium to large enterprises.
  • Excellent knowledge of Software development life cycle (Waterfall & Agile), with relevant experience in requirements capture, systems analysis, testing, and documentation.
  • Demonstrable experience leading multiple projects across multiple clients with varying degree of complexity.
  • Solid understanding and expertise in SaaS Cloud Platforms (SaaS CRM is a plus).
  • Good balance between business and technical acumen and is a quick learner.
  • Demonstrated experience collaborating with business management, project managers, IT, product engineering teams, etc.

What We Look For: 

  • Strong analytical and critical thinking skills
  • Exceptional interpersonal skills (externally and internally, at all levels)
  • Excellent written/verbal communications.
  • Demonstrates creativity and self-motivation.
  • Passion for quality and success.
  • Fast learner.
  • Adaptable to change.
  • Comfortable with transitioning ambiguity to clarity.


About us:

Xtime, a Cox Automotive Brand, increases customer retention by transforming the ownership experience on behalf of the automotive manufacturers and dealership service departments, thus increasing customer satisfaction while boosting dealer revenue and profitability. Xtime is committed to delivering the experience consumers demand – one that emphasizes value, convenience and trust.


Xtime books 44 million service appointments and processes 120 million repair orders annually. Twenty-eight global OEMs have chosen Xtime to drive that same type of success for their businesses, converting $9 billion in service revenue for more than 8,000 dealerships across three continents.

About Cox Automotive


Cox Automotive Inc. is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. Committed to open choice and dedicated to strong partnerships, the Cox Automotive family includes Autotrader®, Dealer dot com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, Xtime® and a host of other brands. The global company has 33,000 team members in more than 200 locations and is partner to more than 40,000 auto dealers, as well as most major automobile manufacturers, while engaging U.S. consumer car buyers with the most recognized media brands in the industry. Cox Automotive is a subsidiary of Cox Enterprises Inc., an Atlanta-based company with revenues of $18 billion and approximately 60,000 employees. Cox Enterprises’ other major operating subsidiaries include Cox Communications and Cox Media Group. For more information about Cox Automotive, visit

Cox Enterprises and its subsidiary companies are Equal Opportunity employers – M/F/Vets/Disabled.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Organization: Cox Automotive

Primary Location: US-CA-Redwood City-1400 Bridge Pkwy

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: Yes, 5 % of the Time

Schedule: Full-time

Unposting Date: Ongoing
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