Technical Service Advisor with German

  • Location:
    Eschborn, Hessen, Germany
  • Additional Location(s)
    Brussels, Amsterdam, Krakow
  • Area of Interest
    Professional Services
  • Job Type
  • Technology Interest
  • Job Id

What You’ll Do

The Service Advisor Germany is a Technical Services (TS) point of contact to develop the strategy and go to market plan with the theatres, including how to implement offers. You will engage closely with and act as a partner to the TS Portfolio Managers Team in EMEAR.

The TS Services Advisor drives the TS value proposition by demonstrating deep knowledge of the German business markets and models and strongly aligning and interlocking with Sales Leadership and relevant stakeholders in Germany. The Service Advisor plays a key role in developing support solutions for our customers, and helps to create TS growth strategies across all segments. By acquiring a deep knowledge of our customers and their operating models, intimate knowledge of Cisco’s service portfolio, and strong cross-functional collaboration, the Service Advisor will work with stakeholders such as the local account teams and Customer Relationship Teams (CXT) to position the best support solution for our customers in the German market.  

Core Responsibilities

  • Refine and develop strategies to increase penetration of existing services engagements and identify key segment/market challenges, use analytics and innovation to drive bookings and services adoption
  • Partner with Sales Leadership Germany to achieve interlocked growth targets – for the overall business, and in particular, for new and emerging TS Offers.
  • Drive the TS pipeline in country and elevate the Technical Services portfolio to succeed within the Segment business plans, with special focus on TS High Value Services (HVS)
  • Align with the German sales strategy and capture direct sales teams’ needs.
  • Leverage TS Enablement Business Intelligence  partners, who are uniquely charged with delivering prescriptive analytics across the Segments, to drive incremental growth and penetration in High Value Services (HVS)
  • Serve as the TS ambassador and improve the understanding of support offers and competitiveness, and feeds sales requirements back into TS Product Management through TS Portfolio Managers.

Who You’ll Work With

The Service Enablement team is focused on capturing Technical Services value. Our mission is to enable the growth of the business, innovating everywhere and being more and more relevant to our stakeholders. 

Service Enablement is a theatre-centric sales and partner facing team with focus on driving Technical Services (TS) success within an overall Services strategy in EMEAR.  We provide a single point of engagement as the TS Business Entity for our Sales organization and stakeholders 

The Service Advisor Team acts as the EMEAR owner and point of contact for TS offers, providing enablement, support and subject matter expertise to the Services and Product Sales teams including Global Virtual Sales, the Customer Relationship Teams and other relevant stakeholders like marketing and operations.  


Who You Are

Main requirements:

  •  Ideally a Postgraduate, an MBA would be an added advantage.
  • 10 years experienced gained in a Networking, IT Consulting or IT Operations environment
  • Cisco Services business experience
  • Experience in Services Sales, Business Development, and go-to-market, ideally experience gained in Sales, Consulting, Product Management, Technical Sales etc.
  • Fluency in German language


Desired skills:

  • Strong communicator who is used to achieving results in a highly matrixed organization
  • Demonstrated ability to influence
  • Dynamic self-starter who regularly overachieves targets for assigned business area
  • Capable of driving and orchestrating highly complex deals that may leverage multiple services and technologies in order to achieve the customers’ business objectives
  • Proven track record in analyzing operating models and identifying insertion opportunities for Services
  • Is capable of initiating and running CxO and senior management level meetings independently.
  • ITIL v3 foundation certified or strong IT operations background may be an advantage


Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything – people, process, data and things – and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

 Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco



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