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Technical Service Analyst - Duluth, GA

UnitedHealth Group


Location:
Duluth, GA
Date:
11/21/2017
2017-11-212017-12-20
Job Code:
736038
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Job Details

736038 Technical Service Analyst Duluth GA

Technical Service Analyst - Duluth, GA (736038)

Position Description

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

 

Primary Responsibilities:

  • Work alongside the Tech Services team at times doing technician stuff
  • Help manage and/or document their processes and procedures
  • Produce daily/weekly/monthly statistical performance reports
  • Analyze these performance reports
  • Participate in regular production management meetings

Required Qualifications: 

  • 6+ years of Windows Systems management experience including implementing and troubleshooting
  • 5+ years of technical services experience
  • Technical helpdesk environment experience
  • Helpdesk ticketing system experience
  • Advanced proficiency in Microsoft Suite (Excel, Outlook, PowerPoint)

Preferred Qualifications:

  • Undergraduate degree or equivalent experience
  • 3+ years of leadership experience
  • 3+ years of healthcare experience
  • Project management and analyst skills
  • Organized and resourceful
  • Ability to reduce a complex concept or task into something that is manageable and clearly interpreted

  • Ability to multitask without losing track

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

 


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

 

 

Job Keywords: Services Analyst, Systems Analyst, Helpdesk Analyst, Service Manager. Technical Help Desk, Service Desk, Duluth, GA, Georgia

Job Details

  • Contest Number736038
  • Job TitleTechnical Service Analyst - Duluth, GA
  • Job FamilyInformation Technology
  • Business SegmentOptum Technology

Job Location Information

  • Duluth, GA
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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