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Technical Specialist, Network Operations


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Job Details

Company AT&T

Job Title Technical Specialist, Network Operations

Jobid att4-4216880

Location: Bengaluru, IND

Description Team Lead Position for GCSC Bangalore.

**Roles and Responsibilities:**

Roles & Responsibilities:

- Strong leadership, coaching, mentoring and communication skills

- Undertake on-going education/training for GCSC staff to ensure all staff adhere, understand and comply to standard processes and AT&T initiatives

- Be comfortable working in a dynamic and diverse environment and be able to negotiate and mediate with the overall GCSC team

- Possess a deep knowledge of problem and change process and best practices

- Demonstrate accountability to process and adherence to team procedures

- Possess excellent organization and time management skills

- Supervise staff progress and prioritize issues/staffing accordingly

- Provide 24x7 for GCSC escalations and handle concerns in an effective and timely manner

- Support Changes, IMAC and Service Delivery Functions.

- Support the APAC – India Gate Keeper request in providing solutions to the GCSC.

- Support all Projects (GCEP) work that generates revenue.

- Review and Manage Monthly Productivity Measurements

- Deploy and Develop GCSC Reports which helps run the business and daily operations.

- Develop, update, maintain a shift schedule for GCSC staff

- Develop, update, maintain an on-call schedule for applicable GCSC staff

- Provide 24x7 for GCSC staff regarding scheduling exceptions (lateness, sickness, WFH etc)

- Possess an advanced knowledge of network technologies and protocols to mentor and train GCSC staff

- Lead transition activities related to new business and increased scope of work/business

- Lead transition activities related to movement of business or staffing changes

- - Work across towers, organizations and teams to provide better customer service and GCSC efficiency

- Proactively seek-out, review and enable opportunities to add value to the business with creativity, accountability and integrity

- Work with other Team Leads and Management to develop and review GCSC specific operational or staffing policies

- Interview potential new hires/candidates as necessary

-Provide, review and address GCSC performance, staffing and workload metrics and forecasting

- Review and approve contractor expenses

- Review and approve employee and contractor time sheets

- Provide a SPOC 24x7 facilities issues and escalations (eg: HVAC, Safety, Assets)

- Develop, update and verify GCSC Disaster Recovery procedures and documentation

- Manage and review GCSC expenses (eg: Celluar Phone, office supplies, health supplies)

- - Work directly with ITO to manage lifecycles projects for GCSC assets

- Work directly with AT&T facilities staff to address facilities issues/concerns

- Develop, update and review staffing roles and responsibilities documentation



- Assist management to meet AT&T financial, organizational and departmental goals

- Review and understand contractual obligations relative to GCSC service assurance work

- Work to develop/update service responsibilities matrices/service scope documentation between the GCSC and other internal/external support organizations

- Interface and negotiate with internal/external support organizations for continual customer service improvement

- Maintain relationships with other GCSCs to enable greater global learning/efficiency across GCSC centers and work towards process improvement/alignment

- Meet on a regular basis with SOE/LCM/CEM team members to ensure INDIA GCSC is meeting customer expectations and to gain feedback on staff performance

**Key Competencies and Skills:**

Technical Skills:-

? Network troubleshooting/engineering experience

? Strong Knowledge Cisco Routers/Switches

? Experience in LAN Switching. vLAN’s, configuration

? Experience in WAN Router protocols, routing and configuration

? Exposure to WIFI technologies

? Very Good Knowledge on LAN and WAN networks

? Support Network Security Audit Readiness

? Riverbed WAAS Technologies

? Aruba Technologies

? Cisco Switches/Routers

? Juniper – Switches/Routers

? Viptella Routers

? Meraki Wireless

? Knowledge on MPLS and Load Balancers

? Experience in Foundry Routers/Switches Allied Telesyn Routers

Load Balancers (Foundry, Alteon, Cisco & F5)

Knowledge on Firewalls (Checkpoint/ASA)

? Experience in ATM , BIG IP,CISCO ACE, CSS--Load Balancing, RIVERBED, JUNIPER, CISCO, Aruba and Cisco Wireless, NetScaler technologies

**Education and Qualifications:**

6+yrs experience

Any Graduates/Diploma in technical Discipline Such as Computer Science, Engineering, Information Technology Systems+ CCNA/CCNP certified

**Additional Information:**

Must be able to speak and communicate in English.

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