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Technical Specialist - Networking (Voice Specialist)


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Job Details

Company AT&T

Job Title Technical Specialist - Networking (Voice Specialist)

Jobid att4-6542043

Location: Bengaluru, IND

Description * Leading high severity incidentsand provide timely business updates/communication.

* Initiating the technical bridges and engage service centers, vendors, suppliers and service providers for service restoration.

* Timely management escalation to maintain proper visibility and ensuring right resource engagement.

* Managing break fix activities during incidents to provide any workaround or fix.

* Occasional out of hours for support of critical outages.

**Roles and Responsibilities:**

=> Handle multiple projects at one time

=>Be comfortable working directly with the customer and being able to communicate with technical and non-technical users.

=>Attend Technical Recovery calls when required; can be expected to be involved in incident support.

=> Possess a knowledge of problem and change process and best practices.

=> Demonstrate accountability to process and adherence to team procedures.

=> Possess excellent organization and time management skills.

=> Work with Solution Architects to solution new project requests.

=> Provide 2nd/3rd/4th level support for Operations.

=> Off-hours and weekend work required

**Key Competencies and Skills:**

=> Experience: 6 to 10 Years.

=> CCNA Voice /CCNP Voice certified.

=> Network troubleshooting/engineering experience.

=> Strong Knowledge Cisco Routers/Switches.

=> Excellent voice gateway skills. Familiar with analog gateways.

=> Strong Call Manager and Cisco Unity skills. Be familiar with the current versions 8.5x – 10.5x.

=> SIP experience a plus.

=> ITIL v3 certification a plus.


=> Excellent communication skills (verbal & written, technical & interpersonal).

=> Excellent telephone manner.

=> Excellent problem solving skills.

=> Professionalism at all times.

=> Highly skilled in the use of PC, Network systems and applications.

=> Ability to work well under pressure, set priorities and make well-considered decisions.

=> Drive, enthusiasm, initiative, commitment and self-motivation.

=> Resourcefulness and flexibility.

=> Ability to work well in a team

**Education and Qualifications:**

College degree.

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