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Technical Support Analyst - Eden Prairie, MN

UnitedHealth Group

Eden Prairie, MN
Job Code:
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Job Details

Technical Support Analyst - Eden Prairie, MN(Job Number:707512)

Position Description

Energize your career with one of Healthcare’s fastest growing companies.  


You dream of a great career with a great company – where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.


This opportunity is with one of our most exciting business areas: Optum –a growing part of our family of companies that make UnitedHealth Group a Fortune 17 leader.


Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

Optum IT Remote Client Operations provides a diverse and comprehensive array of infrastructure services designed to advance improved health and well-being for our customers, and to benefit UnitedHealth Group employees across the enterprise. Comprised of the Maintenance and Provisioning teams, RCO has over 300 resources across the globe and offices worldwide.


The Technology Support Analyst will work incidents that were recently called into our help desk or via a Warm Transfer Call using VCC within our ServiceNow ticketing system.  They will troubleshoot the user’s computer problems with remote control tools; determine root cause and using knowledge management tool resolve the issue.


Primary Responsibilities:

  • Provide local and remote technical support for United Health Groups shared desktop applications
  • Ability to lift up to 30 lbs
  • Enjoys challenging troubleshooting situations and pays attention to details
  • Must be a self-starter and able to work independently while being part of a decentralized team

Job Technology Support
Primary Location US-MN-Eden Prairie
Other Location 
Organization End User Technology Services
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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