your career with one of Healthcare’s fastest growing companies.
dream of a great career with a great company – where you can make an impact and
help people. We dream of giving you the
opportunity to do just this. And with
the incredible growth of our business, it’s a dream that definitely can come
true. Already one of the world’s leading Healthcare companies, UnitedHealth
Group is restlessly pursuing new ways to operate our service centers, improve
our service levels and help people lead healthier lives. We live for the opportunity to make a
difference and right now, we are living it up.
opportunity is with one of our most exciting business areas: Optum –a growing
part of our family of companies that make UnitedHealth Group a Fortune 17 leader.
Optum helps nearly 60 million Americans live their lives to
the fullest by educating them about their symptoms, conditions and treatments;
helping them to navigate the system, finance their healthcare needs and stay on
track with their health goals. No other business touches so many lives in such
a positive way. And we do it all with every action focused on our shared values
of Integrity, Compassion, Relationships, Innovation & Performance.
Optum IT Remote Client Operations provides a diverse and
comprehensive array of infrastructure services designed to advance improved
health and well-being for our customers, and to benefit UnitedHealth Group
employees across the enterprise. Comprised of the Maintenance and Provisioning
teams, RCO has over 300 resources across the globe and offices worldwide.
The Technology Support Analyst will work incidents that were recently
called into our help desk or via a Warm Transfer Call using VCC within our ServiceNow
ticketing system. They will troubleshoot
the user’s computer problems with remote control tools; determine root cause
and using knowledge management tool resolve the issue.
- Provide local and remote
technical support for United Health Groups shared desktop applications
- Ability to lift up to 30 lbs
- Enjoys challenging
troubleshooting situations and pays attention to details
- Must be a self-starter and
able to work independently while being part of a decentralized team