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Technical Support Consultant - Eden Prairie, MN

UnitedHealth Group

Eden Prairie, MN
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Job Details

727616 Technical Support Consultant Eden Prairie MN

Technical Support Consultant - Eden Prairie, MN (727616)

Position Description

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)


Primary Responsibilities:

  • Provide production support for critical business applications built on Service Oriented Architecture running on WESB, IIB and Mule/Talend
  • Work with on/offshore production support team handling incident and problem tickets
  • Provide on-call support (24x7) during critical issue resolution
  • Ensure overall organizational support goals are met (i.e. SLA, incident/problem reduction, application availability)
  • Co-ordinate root cause analysis efforts for permanent resolution on all incidents
  • Ability to troubleshoot complex production issues
  • Manage infrastructure upgrade projects
  • Collaborate with cross functional teams on issue resolution
  • Work with the Development team to understand the new functionality being deployed and ensure all support readiness requirements are met
  • Mentor junior team members providing training and technical direction as needed
  • Ability to adjust both written and oral communications to a variety of different audiences
  • Ability to work independently to complete assigned tasks

Required Qualifications:

  • 5+ years of experience with Production Support
  • 3+ years of hands on experience with Java / J2EE / JSP / JSF development
  • 3+ years of experience with RDBMS (Oracle or MySQL or DB2)
  • 3+ years of experience with  XML, SOAP and WSDL
  • 1+ years of experience with integrated platform as a service (iPaaS) technology such as Mule / IIB ESB
  • 3+ years of experience with UNIX and Shell Scripting
  • 1+ years of experience with developing APIs or Web Services

Preferred Qualifications:

  • Bachelor's degree in engineering or science
  • Knowledge of Object Oriented Programming (OOPS) concepts
  • Knowledge of SVN or any other source code control systems
  • Experience with WebSphere and Ruby framework
  • Good oral and written communication skills in the English language
  • Experience with DynaTrace, DC RUM, New Relic, Splunk
  • Knowledge of OSE Framework

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: production support, Java, J2EE, JSP, JSF development, RDBMS, Oracle, MySQL, DB2, XML, SOAP, WSDL, technical support, Eden Prairie, MN

Job Details

  • Contest Number727616
  • Job TitleTechnical Support Consultant - Eden Prairie, MN
  • Job FamilyInformation Technology
  • Business SegmentOptum Technology

Job Location Information

  • Eden Prairie, MN
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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