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Technical Support Consultant - Schaumburg, IL

UnitedHealth Group


Location:
Schaumburg, IL
Date:
11/17/2017
2017-11-172017-12-16
Job Code:
728998
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Job Details

728998 Technical Support Consultant Schaumburg IL

Technical Support Consultant - Schaumburg, IL (728998)

Position Description

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
 
The DSG Technical Support Consultant works within the Digital Solutions Group. This position performs tasks necessary for the support of the business, client and member needs for OptumRx digital assets. This person will ensure all internal and external business requests related to web entities are fulfilled.  
 
This individual will impact operational results by performing timely, insightful, actionable analysis to influence productivity and client satisfaction.  The Technical Support Consultant will understand how site utilization, performance and quality of IT deliverables are used to improve NPS. 
 
Primary Responsibilities:
  • Ability to effectively present information, document and communicate information related to task and issue to the DSG Tier team in order for them to assist in ticket triage
  • Use pertinent data and facts to identify and solve a range of problems within area of expertise
  • Complete tasks according the timelines and milestones to meet PG and SLA commitments to our clients
  • Under the direction of the Digital Solutions Partner, Manager identifies supplementary COE projects
  • Encourages offshore team inclusion and engagement
  • Meet daily with scrum team to review tasks and queue and answer any questions from team to expedite resolution
  • Respond to client’s questions and issues and provide any self-service tools or education to minimize future tasks and that encourages one breath resolution for clients
  • Ability to effectively multi-task and work on several time-sensitive deliverables
Required Qualifications:
  • Undergraduate degree or equivalent work experience
  • 3+ years of PBM experience
  • 1+ years of experience working and directly interfacing with an offshore development team
  • 3+ years’ experience with all or one of the following Web applications (HTML, Java, XML, CSS, Adobe Creative Suite, WCM and or SharePoint portals)
  • Strong presentation and reporting experience
  • Proficient in Data Analytics and troubleshooting
  • Ability to effectively multi-task and manage time-sensitive deliverables for internal and external customers
 
Preferred Qualifications:
  • SQL
  • Previous Service Now experience
UnitedHealth Group is working to create the health care system of tomorrow.

Already Fortune 6, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.

Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.
 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
 
 
Job Keywords: Web Application Support Consultant, Schaumburg, IL, Illinois

Job Details

  • Contest Number728998
  • Job TitleTechnical Support Consultant - Schaumburg, IL
  • Job FamilyInformation Technology
  • Business SegmentOptumRx

Job Location Information

  • Schaumburg, IL
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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