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Technical Support Engineer-RMS

Cox Automotive

Atlanta, GA
Job Code:
Cox Automotive
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Job Details

Company Cox Automotive
Title: Technical Support Engineer-RMS
JobID: 1714248
Category: Client and Customer Service
Industry: Cox Automotive
Job Type: Full-time


Cox Automotive is a leader in vehicle remarketing services, digital marketing and software solutions for automotive dealers, manufacturers and consumers. Cox Automotive includes Autotrader, Kelley Blue Book, Manheim and a host of other global businesses and brands. With these top automotive properties, Cox Automotive has the best vehicle wholesale and retail information in North America and is developing a similar dataset globally. Within Cox Automotive, RMS Automotive is transforming vehicle portfolio management – we enable our clients to manage their portfolio of vehicles, from initial manufacture through resale, via an online end-to-end solution. Our mission is to provide vibrant marketplaces, transparency and insights to maximize portfolio values, increase residual values, and thus positively impact new car sales.


As a Technical Support Engineer, a typical day might include the following:
• Researching and troubleshooting production or testing issues - you get to the bottom of problems quickly and can communicate solutions clearly to technical and non-technical parties
• Talking to customer about issues via phone, email or in-person – all while keeping a smile on your face and delivering superior customer service
• Brainstorming possible solutions to customer needs/wants or system issues – you have in depth knowledge of both the business and how our software is used by all our stakeholders so you can represent their interests and be their advocate
• Designing new features and testing new features or defects – your goal is to find the bugs before our customers do!
• Adding cool new reports to our report dashboard – you love data and the insights it provides into business trends/issues and how our customers use data to make key strategic decisions
• Developing short-term solutions to problems as needed – you are always looking at how we can solve problems today and in the future #youmightbepsychic
• Playing a variety of different positions/roles/functions – you might be the pitcher today, an infielder tomorrow and a pinch hitter the next day

We Have:
• A diverse, high performing team that puts the fun back in dysfunctional
• A great client/customer who sees us as a true partner
• A startup mentality where changing, adapting, adjusting, and improving is how we roll


You Have:

• Mad SQL skills - joins, subqueries, and case statements are your BFFs
• 2-3 years of experience in enterprise technical support and quality assurance
• 2-3 years of database experience (mySQL, SQL Server or Oracle) – DBA level of understanding
• Knowledge of JAVA, .NET, XML, Web Services, Reporting tools (SSRS, Logi)
• You enjoy the seesaw between slick technical solutions and understanding what a client really wants. The client may tell you to paint the sky blue but you are astute enough in your questioning that you know the client really meant that the sky should look like a sunset.
• You are highly self-motivated and driven. You know what needs to be done so by the time your boss asks you for something, it’s usually already complete.
• You figure things out quickly. And you admit when you don’t know the answer but you will dig in to find it.
• You pay attention to details. Nothing falls through the cracks on your watch.
• You enjoy playing in the sandbox with others – no playing by yourself on the playground!
• You communicate clearly. You can articulate and explain anything to anyone – from a new user of the system to our partners in sales/marketing to a technical architect.
• You roll with the punches and embrace change. You are so flexible that your friends call you Gumby.

You Might Also Have:
• Automotive/Remarketing Experience
• Lived in the cloud (AWS)
• Automated testing tool Experience

About Cox Automotive


Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit

Organization: Cox Automotive

Primary Location: US-GA-Atlanta-2002 Summit Blvd

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: Yes, 5 % of the Time

Schedule: Full-time

Unposting Date: 2017-09-29
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