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Technical Support Specialist I

Cox Automotive


Location:
Mission, KS
Date:
09/21/2017
2017-09-212017-10-21
Job Code:
1714286
Cox Automotive
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Job Details

Company Cox Automotive
Title: Technical Support Specialist I
JobID: 1714286
Category: Client and Customer Service
Industry: Cox Automotive
Job Type: Full-time

Description

Key Responsibilities
  • The Customer Service Rep will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the VinSolutions family of products
  • Handle routine customer questions relating to product usage, as well as technical support issues relating to VinSolutions family of products
  • Maintains expert level knowledge of MotoSnap Solutions and Products
  • Develops and maintains strong technical expertise in VinSolutions products and those devices and platforms upon which the products function
  • Accurately logs all customer information in the CRM customer ticketing system
  • Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure
  • Follow up skills
  • Ability to handle and respond to multiple open issues
  • Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
  • Ability to work required shifts both independently and within a team organization
  • Facilitate communication from Support Team to other departments as needed to complete Cases

Qualifications

Education & Specialized Knowledge
  • Ability to type 40+ WPM
  • Excellent oral and written communication skills
  • Requires attention to detail and the ability to adapt to change
  • Knowledge of various computer applications including experience with business support applications such as MS Office (Word, Power Point, and Excel) required
  • Technical background preferred
  • Customer oriented background
  • Experience working in a team environment and assisting others as applicable
  • Must be flexible to work any shift during business hours, currently Monday - Saturday, 7AM - 9PM (hours subject to change to meet business needs)
  • Hours are extended and varied must have an ability to accommodate a flexible schedule and work overtime as needed
  • Associates Degree or Technical Certification required or commensurate work experience

COX-159



About Cox Automotive

 

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.



Organization: Cox Automotive

Primary Location: US-KS-Mission-5700 Broadmoor St

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: Yes, 5 % of the Time

Schedule: Full-time

Unposting Date: Ongoing
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