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Technical Support Specialist I

Cox Automotive


Location:
Mission, KS
Date:
11/20/2017
2017-11-202017-12-19
Job Code:
1717418
Cox Automotive
Apply on the Company Site
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Job Details

Company Cox Automotive
Title: Technical Support Specialist I
JobID: 1717418
Category: Client and Customer Service
Industry: Cox Automotive
Job Type: Full-time

Description

If you're solution oriented and passionate about tech, this is the job for you!
This entry-level position will be receiving inbound calls from our automotive dealership customers for assistance related to our CRM (Customer Relations Management) Tool and our other software products.
The successful candidate will have experience in providing top quality customer service as well as a solid technical background.
Key Responsibilities
  • The Customer Service Rep will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the VinSolutions family of products
  • Handle routine customer questions relating to product usage, as well as technical support issues relating to VinSolutions family of products
  • Maintains expert level knowledge of MotoSnap Solutions and Products
  • Develops and maintains strong technical expertise in VinSolutions products and those devices and platforms upon which the products function
  • Accurately logs all customer information in the CRM customer ticketing system
  • Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure
  • Follow up skills
  • Ability to handle and respond to multiple open issues
  • Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
  • Ability to work required shifts both independently and within a team organization
  • Facilitate communication from Support Team to other departments as needed to complete Cases
  • Google 360 Walkthrough


Qualifications

Education & Specialized Knowledge
  • Associates Degree or Technical Certification required or commensurate work experience
  • Ability to type 40+ WPM
  • Excellent oral and written communication skills
  • Requires attention to detail and the ability to adapt to change
  • Knowledge of various computer applications including experience with business support applications such as MS Office (Word, Power Point, and Excel) required
  • Technical background preferred
  • Customer oriented background
  • Experience working in a team environment and assisting others as applicable
  • Must be flexible to work any shift during business hours, currently Monday - Saturday, 7AM - 7PM (hours subject to change to meet business needs)
  • Hours are extended and varied must have an ability to accommodate a flexible schedule and work overtime as needed
 

COX-159



About Cox Automotive

 

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide.

 

The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands.

 

With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain.

 

Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.



Organization: Cox Automotive

Primary Location: US-KS-Mission-5700 Broadmoor St

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: Yes, 5 % of the Time

Schedule: Full-time

Unposting Date: Ongoing
Apply on the Company Site
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