Technical Training Program Manager: Meraki Technical Suppport

  • Location:
    San Francisco, California, US
  • Area of Interest
    Information Technology
  • Job Type
    Professional
  • Technology Interest
    Networking
  • Job Id
    1213324
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The Cisco Meraki Team is looking for a passionate and creative Technical Trainer. In this role you will have the freedom to create, develop and lead Technical Training programs for Cisco Meraki’s Global Technical Support Team as we continue to innovate, create, and release new products, features and services.  As the Technical Training Program manager for the Meraki support team, you will be impacting the operations and growth of a widely expanding technical support team and developing the talents of a world class organization.


Responsibilities


  • Perform detailed needs assessments, translating business needs into effective and engaging training programs

  • Craft and develop new training initiatives for new hires and ongoing technical and professional development

  • Design, implement and monitor metrics to measure the effectiveness and impact of training programs, adapting when necessary to include new training techniques and technologies

  • Establish curriculum and culture of learning within the support team

  • Periodically train all newly hired Network Support Engineers on all Meraki technologies and oversee training execution of training programs (switching, routing, 802.11 wireless, Mobile Device Management, Meraki Dashboard Architecture, and Unified Threat Management)

  • Oversee rotating group of support training facilitators and provide guidance and training surrounding effective training techniques

  • Work closely with counterparts across Cisco Meraki to share best practices

Requirements


  • Experience developing and implementing meaningful and impactful curriculum for a B2B enterprise company

  • Strong technical understanding of networking technologies, related enterprise services, and best practices for enterprise network management

  • Able to adapt and alter teaching style to suit the audience

  • Passion for technology, teaching, and improving the marriage of the two

  • Superior writing and organizational skills

  • Solve problems and produce solutions by critically thinking, collecting and analyzing data, and identifying alternatives when circumstances change.

  • Bachelor’s or Master’s degree in Computer Science, Computer Engineering, Electrical Engineering or related technical/analytic field

  • Willingness to travel 10-20% internationally

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