Technician III
Walmart
Location:
Bentonville, AR 72712
Date:
03/02/2018
Walmart
Apply on the Company Site
Job Details
965596BRReq ID:965596BRCompany Summary:Wal-Mart Stores, Inc. (NYSE: WMT) serves customers and members more than 208 million times per week at more than 8,600 retail units under 59 different banners in 15 countries. With fiscal year 2010 sales of $405 billion, Wal-Mart employs more than 2 million associates worldwide.Job Title:Technician IIIEmployment Type:Full TimeCity:BENTONVILLEState:ARPosition Description:
+ Processes Customer incidents and requests received through various communications (for example, phone calls, email, system software, walk-ups)
by identifying incident and business partner needs; documenting relevant ticket information (for example, name, number, description of problem) in required system (for example, Remedy); assigning Customer incidents and requests to appropriate owners; categorizing urgency of incidents and requests and escalating critical and urgent requests; tracking the status of requests and/or problem tickets; validating business partner and system issues and resolutions; and closing requests or problem tickets upon completion.
Identifies trends by reviewing incoming ticket logs; identifying related requests and incidents; and following escalation procedures based on severity to
communicate trends.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy;
and applying these in executing business processes and practices.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other
business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and
recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Additional Preferred Qualifications:
+ 6 months experience using basic word processing and email software (for example, Word, Outlook).
6 months professional experience working in any field or industry.
Category:Information Technology Hourly/Salary:HourlyShift:0Division:Walmart LabsRequisition Template:Home Office
+ Processes Customer incidents and requests received through various communications (for example, phone calls, email, system software, walk-ups)
by identifying incident and business partner needs; documenting relevant ticket information (for example, name, number, description of problem) in required system (for example, Remedy); assigning Customer incidents and requests to appropriate owners; categorizing urgency of incidents and requests and escalating critical and urgent requests; tracking the status of requests and/or problem tickets; validating business partner and system issues and resolutions; and closing requests or problem tickets upon completion.
Identifies trends by reviewing incoming ticket logs; identifying related requests and incidents; and following escalation procedures based on severity to
communicate trends.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy;
and applying these in executing business processes and practices.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other
business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and
recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Additional Preferred Qualifications:
+ 6 months experience using basic word processing and email software (for example, Word, Outlook).
6 months professional experience working in any field or industry.
Category:Information Technology Hourly/Salary:HourlyShift:0Division:Walmart LabsRequisition Template:Home Office
Apply on the Company Site
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