Technician III - Walmart Technology
JobTitle: Technician III - Walmart Technology
Processes Customer incidents and requests received through various communications (for example, phone calls, email, system software, walk-ups)
by identifying incident and business partner needs; documenting relevant ticket information (for example, name, number, description of problem) in required system (for example, Remedy); assigning Customer incidents and requests to appropriate owners; categorizing urgency of incidents and requests and escalating critical and urgent requests; tracking the status of requests and/or problem tickets; validating business partner and system issues and resolutions; and closing requests or problem tickets upon completion.
Identifies trends by reviewing incoming ticket logs; identifying related requests and incidents; and following escalation procedures based on severity to
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy;
and applying these in executing business processes and practices.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other
business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and
recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Additional Preferred Qualifications
6 months’ experience using basic word processing and email software (for example, Word, Outlook).
6 months’ professional experience working in any field or industry.
What started small, with a single discount store and the simple idea of selling more for less, has grown over the last 50 years into the largest retailer in the world. Today, nearly 260 million customers visit our more than 11,500 stores under 72 banners in 28 countries and e-commerce sites in 11 countries each week. With fiscal year 2016 revenue of $482.1 billion, Walmart employs 2.3 million associates worldwide – 1.5 million in the U.S. alone. It’s all part of our unwavering commitment to creating opportunities and bringing value to customers and communities around the world.