Sign In
 [New User? Sign Up]
Mobile Version

Technician IV-ISD

Walmart


Location:
Bentonville, AR 72712
Date:
02/01/2018
2018-02-012018-03-04
Walmart
Apply on the Company Site
  •  
  • Save Ad
  • Email Friend
  • Print
  • Research Salary

Job Details

976012BRReq ID:976012BRCompany Summary:Wal-Mart Stores, Inc. (NYSE: WMT) serves customers and members more than 208 million times per week at more than 8,600 retail units under 59 different banners in 15 countries. With fiscal year 2010 sales of $405 billion, Wal-Mart employs more than 2 million associates worldwide.Job Title:Technician IV-ISDEmployment Type:Full TimeCity:BENTONVILLEState:ARPosition Description:Processes Customer incidents and requests received through various communications (for example, phone calls, email, system software, walk-ups)

by identifying incident and business partner needs; documenting relevant ticket information (for example, name, number, description of problem) in required system (for example, Remedy); assigning Customer incidents and requests to appropriate owners; categorizing urgency of incidents and requests and escalating critical and urgent requests; tracking the status of requests and/or problem tickets; validating business partner and system issues and resolutions; and closing requests or problem tickets upon completion.



Identifies trends by reviewing incoming ticket logs; identifying related requests and incidents; and following escalation procedures based on severity to

communicate trends.



Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy;

and applying these in executing business processes and practices.



Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other

business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and

recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.Additional Preferred Qualifications:6 months experience using basic word processing and email software (for example, Word, Outlook).



6 months professional experience working in any field or industry.Category:Administrative and Support Services Hourly/Salary:HourlyShift:0Division:Walmart LabsRequisition Template:Home Office
Apply on the Company Site
Powered ByLogo

Featured Jobs[ View All ]

Featured Employers [ View All ]