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Technician IV - Walmart Technology

Walmart


Location:
BENTONVILLE, AR
Date:
08/22/2017
2017-08-222017-09-20
Job Code:
811915BR
Walmart
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Job Details

JobId: 811915BR
JobTitle: Technician IV - Walmart Technology
City: BENTONVILLE
State: AR
Description: Processes Customer incidents and requests received through various communications (for example, phone calls, email, system software, walk-ups) by identifying incident and business partner needs; documenting relevant ticket information (for example, name, number, description of problem) in required system (for example, Remedy); assigning Customer incidents and requests to appropriate owners; categorizing urgency of incidents and requests and escalating critical and urgent requests; tracking the status of requests and/or problem tickets; validating business partner and system issues and resolutions; and closing requests or problem tickets upon completion. Identifies trends by reviewing incoming ticket logs; identifying related requests and incidents; and following escalation procedures based on severity to communicate trends. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
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