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Technology Support Analyst, Second Shift - Elk River MN

UnitedHealth Group

Elk River, MN
Job Code:
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Job Details

Technology Support Analyst, Second Shift - Elk River MN(Job Number:694420)

Position Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.


As Technology Support Analyst you would work as a part of a dynamic team involved with providing technical support and issue resolution to internal and external customers which may include users of all types and skill levels. Responsibilities may also include security access processing, ID tracking, maintenance of reporting logs, password reset assistance, PC hardware/software inventory checks and stocking of spare parts as well as more advanced troubleshooting and support. Positions in this function provide local technical support to UnitedHealth Groups computer user community. Includes installations, upgrades, computing problem resolution, diagnosis of issue severity, recovery and project implementation.

As a potential government contractor, this position requires U.S. citizenship and proof of favorable adjudication following submission of Department of Defense form SF86.


Primary Responsibilities:
  • Maintain the integrity of our data center facilities by following specific methods of procedures, policies and standards
  • Work with others to complete the installation and/or decommission of cabling and/or equipment from the server room environments
  • Maintain accurate and up-to-date records of project status and provide detailed descriptions of issues, if they are encountered
  • Apply technical troubleshooting to resolve problems, issues or errors

Job Technology Support
Primary Location US-MN-Elk River
Other Location 
Organization Network & Hosting Services
Schedule Full-time
Number of Openings 1
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UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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