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Telecomunications Operater_Receptionist_ (PBX)

Universal Health Services

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Universal Health Services
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Job Details

Telecomunications Operater_Receptionist_ (PBX)

Job Code:  234025
Facility: Pinnacle Pointe Hospital
Location: LITTLE ROCK, AR US Southern
Region: Southern
Travel Involved: 0-10%
Job Type: Full Time
Job Level:  Experienced (Non-Manager)
Minimum Education Required: High School or equivalent 
Skills: Customer Service -> Phone Support, Face-to-Face Support, Frontline Support, Call Center
Category: Office/Clerical
FTE: 1.0
Position Summary:

1.      Follow the facility guest relations program when greeting and assisting all visitors, ensuring all visitors sign the visitor log and obtain a visitor pass.

2.      Answer and disseminate all incoming calls on the switchboard in a professional and courteous manner within three rings.  

3.      Utilize the paging system to announce callers as required.

4.      Update and Maintain the Patient Morning Meeting Grid on a daily basis.

5.      Provide assistance to patients and employees (making change, sorting mail, providing meal tickets, and providing postage as requested).

6.      Complete a variety of clerical projects as assigned including verifying all current and previous patients in the Medicaid system.

7.      Distribute and accept applications for employment.

8.      Balance petty cash account daily with report provided to accounting weekly.

9.      Utilizes time constructively and in an organized manner to accomplish assigned responsibilities.

10.   Demonstrates guest relations in communication, cooperation and in giving assistance to patients, physicians, co-workers and visitors in a prompt and courteous manner.

11.   Works nonstandard hours in a case of emergency or as deemed necessary by supervisor.



May be required to work occasional overtime and flexible hours.



Education:  Required - High school graduate or equivalent.

Technica l : Preferred

Experience:  Two (2) years experience on a multi-line telephone switchboard, preferably in a heath care environment and any combination of education, training, or experience in a hospital environment.


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