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Telephone Operator-Edinburg Regional Medical Center

Universal Health Services

Job Code:
Universal Health Services
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Job Details

Telephone Operator-Edinburg Regional Medical Center

Job Code:  223421
Facility: South Texas Health System
Location: MCALLEN, TX US Southern
Region: Southern
Travel Involved: None
Job Type: Full Time
Job Level: 
Minimum Education Required: High School or equivalent 
Category: Support
FTE: 1.0
Position Summary:
Answers incoming calls to the hospital switchboard promptly in a professional manner. Monitors and responds to hospital alarms systems according to procedures.   Is knowledgeable of and able to respond calmly to emergency situations, alarms, and codes. Announces codes according to policies and procedures. Transfers to appropriate destination and performs overhead paging as needed. 
  1. Good verbal communication skills in English and Spanish required
  2. Minimum of 2 years operator experience preferred
  3. Communication and computer operation skills required.
  4. One to two years of medical/healthcare business office experience preferred
  5. Excellent customer service skills required.  
  6. Must demonstrate commitment and adherence to STHS’s Compliance Program and Code of Conduct through compliance with all policies and procedures, the Code of Conduct, attendance at required training and immediately reporting suspected compliance issue(s) to the Compliance Officer.
  1. High School Diploma or GED.  

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