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Telephone Operator (Per Diem)

Universal Health Services

Washington, DC
Job Code:
Universal Health Services
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Job Details

Telephone Operator (Per Diem)

Job Code:  237348
Facility: The George Washington University Hospital
Location: WASHINGTON, DC US Mid-Atlantic
Region: Mid-Atlantic
Travel Involved: None
Job Type: Per Diem
Job Level: 
Minimum Education Required: High School or equivalent 
Category: Information Technology
FTE: 0.01
Position Summary:

The George Washington University Hospital (GW Hospital) is a 385-bed tertiary care, academic medical center located in downtown Washington, DC, next to the Foggy Bottom metro. GW Hospital serves a diverse group of patients — from local residents to our nation’s leaders. As an academic medical center, GW Hospital has the resources and clinical expertise necessary to provide specialized, complex care. This expertise includes cardiac, cancer, neurosciences, women’s health, trauma, and advanced surgery including robotic and minimally invasive surgery.

GW Hospital is jointly owned and operated by George Washington University and a subsidiary of Universal Health Services, Inc. (UHS), one of the nation's largest healthcare management companies. The GW School of Medicine and Health Sciences (SMHS), adjacent to the hospital, is the 11th oldest medical center in the country and the first in the nation’s capital.

The mission of GW Hospital is to provide the highest quality health care, advanced medical technology and world-class service to its patients in an academic medical center dedicated to education and research.

The Telecommunication Operator is responsible for answering all internal and external telephones calls from the public and hospital staff. Callers are to be routed or paged per request to the Operator. At the request of the caller, the operator may need to unlock or reset a user’s computer, network or application account password. The Operators are to follow all establish policies, procedures and verbal orders from immediate supervisor or lead operator. Support the Hospitals organizational culture for Service Excellence Standards and practices the Service Excellence Standards to all internal and external customers. Must be dependable and able to work in a team environment.

  • Education/Qualification
    • High School degree or equivalent.
    • Prior experience as telephone operator preferred
  • Skills
    • Able to speak and write English fluently
    • Ability to perform multiple tasks at a time
    • Good interpersonal skills
    • Effective communications skills both verbal and written
    • Basic computer and keyboard skills
    • Demonstrates ability to understand process to reset and unlock user password accounts utilizing computer software

  • Apply on the Company Site
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