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Telephonic Care Coordinator - Roanoke / Alleghany area, VA

UnitedHealth Group

Boones Mill, VA
Job Code:
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Telephonic Care Coordinator - Roanoke / Alleghany area, VA(Job Number:723477)

Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. Bring your skills and talents to a role where you'll have the opportunity to make an impact on a huge scale. This is the place to do your life's best work.(sm)
The Telephonic Care Coordinator is responsible for facilitating, promoting and advocating for the enrollees’ ongoing self-sufficiency and independence. This position is responsible for assessment and planning for an identified group of patients (Community Well/Emerging High Risk Population).   Care Coordinator will manage the care of members in their homes or other community settings by completing telephonic health assessments and coordinating patient care, focusing on disease management and keeping members healthy and independent.  The care manager will provide clinical and medical management services, including care management, health assessments, interventions, and discharge planning.  This candidate may identify, coordinate or provide appropriate levels of care under the direct supervision of an RN or MD.  Work is generally self-directed and not prescribed; so it will be important to function in a less structured work environment.
This is a telecommuting role with the requirement of residing in the region of Roanoke/Alleghany, VA. We have needs in the following counties:  Franklin, Floyd, Giles, Henry, Montgomery, Patrick, Pulaski and Wythe.
Primary Responsibilities:
  • Engaging members / families telephonically to coordinate services, community resources and treatment needs
  • Delivering a holistic approach to coordinated care based on the member’s needs using a person centered philosophy
  • Identifying early risk factors and conducting ongoing assessments and documenting in an electronic file
  • Creating, reviewing and revising care plans and focusing on a holistic approach 
  • Functioning as an advocate for member
  • Collaborating with the member's PCP to deliver and coordinate necessary services
  • Building relationships with members and their families; assisting them with coordination of health choices
  • Ensuring cases are documented in a timely manner
  • Coordination with other state agencies, community resources and providers
  • Act as the primary point of contact for Members and the Interdisciplinary Care Team (ICT)

Job Clinical & Medical Management
Primary Location US-VA-Boones Mill
Other Location US-VA-Belspring, US-VA-Ridgeway, US-VA-Blacksburg
Organization C&S New Market Start-Up
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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