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Telephonic Community Health Worker - St. Louis, MO

UnitedHealth Group

Saint Louis, MO
Job Code:
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Job Details

740764 Telephonic Community Health Worker St Louis MO

Telephonic Community Health Worker - St. Louis, MO (740764)

Position Description

Position Description: 

Energize your career with one of Healthcare’s fastest growing companies. 

You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. 

This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation and Performance. 

Together, we're removing the barriers that keep people from receiving the kind of quality healthcare that makes a difference. We focus on Integrity, Compassion, Relationships, Innovation and Performance as we empower people to achieve better health and well-being. 

As a Community Health Worker (CHW), you will act in a liaison role with AARP members to ensure appropriate care is accessed as well as to provide social assessments and member education.

Primary Responsibilities:

  • Create a positive experience and relationship with the member by engaging them telephonically
  • Proactively engage the member to manage their care and assist in decreasing barriers
  • Provide member education regarding community resources (financial, transportation, etc.)
  • Support transitions of care
  • Help to keep members compliant with their care plans
  • Partner with care team (community, providers, internal staff and caregivers)
  • Knowledge and continued learning of community cultures and values
  • Conduct member assessments if needed including functional and social needs
  • Assist with maintaining member engagement in conjunction with case manager
  • Document information (e.g., assessment information, member interactions, referrals, follow up plans) in relevant computer systems
  • Other duties as assigned
Position Description:
  • High School Diploma / GED (or higher)
  • 2+ years of experience working within the community health setting in a Healthcare role
  • 2+ years of experience working with community resources and support
  • Ability to create, edit, save, and send documents utilizing Microsoft Word and Microsoft Excel
  • Ability to navigate a PC to open applications, send emails and conduct data entry
  • Ability to obtain Community Health Worker (CHW) Certification within applicable states as required within one year of hire
  • Must reside within a commutable distance to the St Louis, MO office
Preferred Qualifications:
  • Bachelor's Degree (or higher) in Social Work
  • Knowledge of Medicare Regulations
  • Experience in Managed Care
  • Community Health Worker (CHW) Certification
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: AARP, UHG, telephonic, community, CHW, community health worker, managed care, Medicare, social work

Job Details

  • Contest Number740764
  • Job TitleTelephonic Community Health Worker - St. Louis, MO
  • Job FamilyMedical and Clinical Operations
  • Business SegmentOptum Operations

Job Location Information

  • St. Louis, MO
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionYes
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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