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Temporary - Implementation Technician

Walmart


Location:
BENTONVILLE, AR
Date:
08/18/2017
2017-08-182017-09-16
Job Code:
830328BR
Walmart
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Job Details

JobId: 830328BR
JobTitle: Temporary - Implementation Technician
City: BENTONVILLE
State: AR
Description: Troubleshoots and resolves basic technical issues (for example, accessing servers, checking basic statistics, issuing basic commands) by gathering needed information and formulating an action plan; utilizing existing scripts and commands to resolve issues; interpreting the results to determine further action; and engaging support teams as needed to assist in the resolution of issues. Identifies trends by reviewing incoming ticket logs; identifying related requests and incidents; determining when a series of calls are related to an underlying root cause; and following escalation procedures based on severity to communicate trends. Manages and resolves Customer incidents and requests received through various communications (for example, phone calls, email, system software, walk-ups) by identifying incident and business partner needs; documenting relevant ticket information (for example, name, number, description of problem) in required system (for example, Remedy); categorizing urgency of incidents and requests and escalating critical and urgent requests; assigning, delivering, installing, or enabling assets (for example, hardware, equipment, software, media, coordinating delivery of new equipment) upon approved request; tracking the status of requests and/or problem tickets; reviewing requests periodically to determine correct priority; validating business partner and system issues and resolutions; and closing requests or problem tickets upon completion. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. $11.65 per hour
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