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Temporary, Specialist IV - Global Business Services


Bentonville, AR 72712
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930891BRReq ID:930891BRCompany Summary:What started small, with a single discount store and the simple idea of selling more for less, has grown over the last 50 years into the largest retailer in the world. Today, nearly 260 million customers visit our more than 11,500 stores under 72 banners in 28 countries and e-commerce sites in 11 countries each week. With fiscal year 2016 revenue of $482.1 billion, Walmart employs 2.3 million associates worldwide 1.5 million in the U.S. alone. Its all part of our unwavering commitment to creating opportunities and bringing value to customers and communities around the world.Job Title:Temporary, Specialist IV - Global Business ServicesEmployment Type:TemporaryCity:BENTONVILLEState:ARPosition Description:Contributing to quality control by reviewing documentation for accuracy and adherence to Walmart business rules; notifying management of quality

issues or concerns; identifying data trends and system and process issues and communicates to stakeholders; performing in-depth research to

resolve process issues; sharing process improvement suggestions; performing quality checks of documents processed; identifying and

communicating causes, solutions and data trends to multiple departments.

Provides customer service by responding to and resolving customer disputes and ad-hoc questions requiring moderate to highly complex research;

collaborating with customers to escalate inquiries and provide status updates and guidance to management; communicating with customers via

verbal and written communication; negotiating resolution of disputes; preparing and providing data for customers; educating business partners on

best practices to drive compliance across the business; and supporting special projects involving research and review of data.

Supports document processing and data management by validating data for issue resolution by using in-depth analytics reviews across multiple

systems; calculating and entering transactions that affect financial statements; completing complex research to obtain reimbursement or recoupment

of funds; conducting legal and compliance research and contract vetting; reviewing and researching general ledger, financial statements, and

transactional system inputs to identify and resolve transaction discrepancies; analyzing current month posting activity to establish proper cutoffs for

accounting period closes; conducting root cause analysis and research to identify causes for issues presented by customers or control procedures

(for example, Sarbenes Oxley Compliance, audit, business process procedures).

Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy;

and applying these in executing business processes and practices.

Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other

business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and

recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.Category:Administrative and Support Services Hourly/Salary:HourlyShift:0Division:WalmartRequisition Template:Home Office
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