Territory Services Manager

  • Location:
    Diegem, Brabant, Belgium
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1227212
New
What You'll Do 

Territory Service Manager (TSM) is a customer-facing sale to lead overall success of Cisco service business in a geographic area, including management of account plan activities, generation of a balanced and healthy pipeline, forecast and achievement of signings, revenue, contract profitability and client satisfaction. 

The Territory Service Manager will care for the Top Accounts in the Commercial segment and potentially important accounts in Enterprise and/or Public Segment. The TSM will manage the service engagements with our customers and has to build intimate and long term relationships with them. She/He will have the opportunity to work at all stages of the sales life cycle from pursuing leads, understanding customer needs and identifying opportunities, presenting and developing structured support/service solutions to meet those needs, to deal closure. 

The Territory Service Manager is expected to generate and close complex, digital transformational deals. 

 In this job you will 
- Proactively engage with the customer executives to sustain and build deep relationships to become a trusted advisor 
- Identify customer business issues, challenges, pain points, careabouts by which Cisco can improve, enhance or optimize. 
- Communicate issues and solutions to executives in a way, which is thought to provoke, insightful and considered a burning platform. 
 - Present a comprehensive transformational business case (includes a customer problem/challenge) describing how Cisco's solutions align with the customer's strategy and outcome; 
- As needed, calculate the customer's positive return on investment demonstrating the value of the Cisco's proposed solution. 
 - Negotiate the terms of an agreement, variations in price, scope of service and closing sales by commitment; 
 - Gather market and industry information Who You'll Work With You will collaborate cross functionally (Account Managers, Inside Sales, Partner Organisation, Architecture, Service Delivery) to build credibility and earn trust.  

Who You Are 

- At least 3 years experience in service or software sales; 
- Native speaker in Dutch/French and fluent in French/Dutch and English
- Experience in creating stakeholder interlocks and also communicating analysis and business outcomes in a concise and precise way 
- Ability to coordinate multiple related initiatives effectively by leading and leveraging cross functional team and resources. 
- Ability to influence decisions related to Cisco services and Cisco technologies across customers IT and Lines of business 
- Detailed understanding of all back office systems leveraged in support of the business, Partners with senior management to establish operational objectives and assignments; 
- Knowledge of Cisco services offerings, software portfolio, data&analytics, security and industry trends (e.g. cloud) 
- Ability to prepare Strategic Business Planning, Business & Financial Acumen and strong negotiation skills, presentation skills; 

Why Cisco 

At Cisco, each person brings their unique talents to work as a team and make a difference. 
 
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
•    We connect everything – people, process, data and things – and we use those connections to change our world for the better.
•    We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
•    We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
 
Colorful hair? Don
’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco


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