The NOC Engineer

  • Location:
    Alpharetta, Georgia, US
  • Area of Interest
    Engineer - Software
  • Job Type
    Professional
  • Technology Interest
    Internet of Everything
  • Job Id
    1202046
New

The NOC Engineer 


You'll be responsible for:

·       Providing 24/7 surveillance and support for internal departments and external customers to troubleshoot problematic systems or trends

·       Providing a leadership role in resolving service impacting issues.

·       Coaching and mentoring other staff members as needed to ensure personnel are working issues as efficiently and accurately as possible in a team oriented professional culture.

·       Meet very aggressive network availability, MTTR, and ticket handling objectives while providing hands-on leadership during network events and or incidents.

·       Helping collect network data to validate assumptions. 

·       Providing real-time communication internally and externally.

·       Fully automated unit tests as per Jasper Software Standards

·       Working with wireless carrier partners to help identify interactions between their network, the Jasper network, and customers’ devices.

·       Self-starter with the potential to collaborate directly with designers, developers, program managers and network quality testers.

·       Passionate about customer service and 'right the first time' principles.

 

You'll need:

·       BS in Computer Science or equivalent experience.

·       5+ years of relevant work experience.

·       Working knowledge of Linux/UNIX system infrastructure.

·       Understanding of DNS, CDN and application load balancing fundamentals.

·       Experience with Web Framework, Data API and F5 experience a plus.

·       Working knowledge of SQL like databases desired.

·       Experience in a SaaS or hosted application service provider environment.

·       Scripting and automation skills to address recurring tasks, specifically Python, PERL, or JAVA.

·       Strong analytical, communication, and customer interfacing skills.

·       In-depth knowledge of algorithms, core software technologies, including server-side programming, and large-scale distributed systems.

·       Effective in working with strong technical teams across the company with strong interpersonal and communication skills.

·       Must be self-motivated with the ambition to problem-solve, learn and create one’s own mechanisms for resolving issues and most importantly, communicate effectively with the ability to work in a team environment.

·       Basic working knowledge of scripting languages and configuration files.

·       Must be able to work independently.

·       Have very strong skills in Root Cause Analysis (RCA) and problem resolution.

·       Limited Travel as needed.

Apply on the Company Site