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Training Specialist I

Cox Automotive


Location:
Oakbrook Terrace, IL
Date:
08/16/2017
2017-08-162017-09-14
Job Code:
1712540
Cox Automotive
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Job Details

Company Cox Automotive
Title: Training Specialist I
JobID: 1712540
Category: Client and Customer Service
Industry: Cox Automotive
Job Type: Full-time

Description

This position is with vAuto, a business unit of Cox Automotive. All applicants must have a background with automotive software and/or automotive training in order to be considered. The Training Department plays a crucial role in connecting our customers to our software.

The Training Specialist I is responsible for the following:

  • Delivering intensive and complex learning content through web based training sessions to vAuto clients tailored to multiple learning styles and business needs.
  • Effectively presenting the vAuto suite of products in a clear, concise manner, demonstrating functionality of the system and answering dealership questions through training.
  • Training on core functionality, products, and modules, such as (but not limited to): Pricing, Appraising, AutoWriter, Merchandising, Provisioning, SubPrime, Conquest, Mobile, Photo Management, ListingLogic, Price Advisor, and more.
  • Maintaining a high level of energy and enthusiasm through each training session to keep clients engaged.
  • Successfully onboarding all assigned accounts with multiple training sessions, covering multiple products.
  • Monitoring usage of all products trained, following each session and proactively reach out to the clients or upper management to address any deficits or concerns.
  • Identifying risks and challenges during training sessions and taking appropriate steps to escalate concerns to upper management.
  • Becoming an expert of knowledge on the vAuto Tools and products to gain extended knowledge through onboarding, product enhancements, and weekly developments.
  • Accurately update and maintain customer and activity data into Salesforce CRM.
  • Maintaining an in-depth knowledge of current automotive trends and best practices to ensure educational content is relevant and provides maximum value to dealerships.
  • Providing upper management with feedback from training experiences for the purpose of improving the training curriculum, processes, and procedures.
  • Working with new Training Team members as required in mentoring activities.

Qualifications

  • Strong background in automotive software and/or automotive training
  • Experience in web-based software training
  • Must be comfortable being on the phone a strong majority of your day
  • Excellent communication, teambuilding and presentation skills
  • Exceptional organizational and time management skills with the ability to manage multiple projects simultaneously
  • Knowledge of MS Word, Excel, PowerPoint and other training software
  • Cooperative team player
  • Ability to prioritize and work independently
  • High enthusiasm, creativity, and desire to work on a fast paced/ever changing team with a positive attitude
  • Ability to communicate effectively within all levels of the organization
  • Experience working with CRM programs, preferably SalesForce.com
  • Experience presenting content with GoToMeeting or WebEx (or similar software)
  • Bachelor’s Degree Preferred


Cox Automotive is a leader in vehicle remarketing services, digital marketing and software solutions for automotive dealers, manufacturers and consumers. Cox Automotive includes AutoTrader.com, Kelley Blue Book, Manheim and a host of other global businesses and brands. Headquartered in Atlanta, Cox Automotive employs nearly 24,000 employees in over 150 locations worldwide. We partner with more than 40,000 dealers and touch more than 67 percent of all car buyers in the U.S. with the most recognized brands in the industry. We unite more than 20 brands in this space, providing an end-to-end solution to transform the way the world buys, sells and owns cars.

Organization: Cox Automotive

Primary Location: US-IL-Oakbrook Terrace-1901 S Meyers Rd

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: Yes, 5 % of the Time

Schedule: Full-time

Unposting Date: Ongoing
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