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Transactional Analyst (Regional Operations Centre, EU)


Sarıyer, İstanbul 34460
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Job Details

The Transactional Analyst is accountable for the delivery of all transactional process in scope of the Regional Operations Center. The processes in scope support commercial and marketing back-office activities such as User set-up, User acceptance testing, tools & application day to day administration and working across peer group to ensure successful team

+ Manage and administer in scope Field Force & marketing related applications e.g. SFA, promotional materials, training systems

+ Deliver self-service technical configuration of Field Force related applications

+ Deliver system testing such as User Acceptance Testing, highlight findings if any, and develop conclusions for the country teams

+ Deliver Change Request submission documentation and follow-up

+ Manage regional processes in scope for all countries according to guidelines (translation, etc.)

+ Communicate progress, issues, and timelines to country StratCo CO colleagues

+ Propose solutions and ideas for any problems and issues faced

+ Raises concerns & propose solutions to the Transactional Process Team Leader

+ Prioritize requests and manage workload according to plan

+ Follow Service Level Agreement (SLA) & guidelines and timeline established for the team

+ Follow-up of all requests and delivery information in Regional Operations Center tracker

+ Deliver high quality for any activities in scope

+ Update and develop work instructions & other documentation to maintain quality and business continuity

+ Propose continuous improvement of processes in scope

+ On-board new processes as ROC team develops

+ Develop Subject Matter Expertise for one or more process in scope

+ Engage with designated Regional Solutions Team points of contacts from respective functions for processes in scope

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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