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Translations Excellence Manager


Shanghai City, IL 61412
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Job Details

**Primary Responsibilities:**

**Performance and Data Quality Oversight**

+ Define, generate and maintain high quality translation execution performance and productivity metrics including any relevant user interface and customer support providing expert input to respond directly or indirectly to business questions.

+ Liaise with business stakeholders to define, design and implement performance measures.

+ Ensure performance measures are supported by robust business rules and practices across the global organization.

+ Serve as an expert resource for evaluation and action against assigned measures.

+ Share best practices with the broader business community.

+ Analyze metrics to get a clear understanding of current performance and trends and applies sound decision-making; monitoring adherence against established service level agreements or business practices, providing information, analyses, business insights, and recommendations.

+ Ownership of issue resolution through execution or oversight.

**CI Oversight:**

+ Effectively contribute or lead implementation of continuous improvement, across relevant business lines and external providers.

+ Lead or support analysis of improvement programs and potential results.

+ May facilitate improvement teams.

+ Maintain performance metrics to measure program success.

+ Operate as Subject Matter Expert in assigned field with responsibility for training and mentoring fellow colleagues, sharing best practices with the broader business community and responding directly to business questions.

+ Proactive stewardship of selected key change efforts relating to Translations Management.

**Compliance and Conformance Oversight**

+ Ensures the Translation and related Dossier execution procedural documentation adheres to internal standards and policies allowing the business to be inspection or audit ready.

+ Drive consistency in global processes across hubs wherever possible.

+ Work with peers and contributors to ensure deviations/regional exceptions are reasonable and documentation as necessary.

+ Work with peers and contributors to ensure business change is documented and communicated in adherence to internal standards.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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