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Transportation Supervisor - Auction

Cox Automotive


Location:
Slidell, LA
Date:
08/17/2017
2017-08-172017-09-16
Job Code:
1712191
Cox Automotive
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Job Details

Company Cox Automotive
Title: Transportation Supervisor - Auction
JobID: 1712191
Category: Business Operations
Industry: Cox Automotive
Job Type: Full-time

Description

This position supervises and directs the daily activities and personnel involved in the transportation operations to ensure the efficient, orderly and timely movement of vehicles to and from the Auction.

Responsibilities
  • Supervise and direct the work of at least two FTE transportation employees by determining work procedures, preparing work schedules, expediting the workflow, assigning duties and monitoring work for accuracy and conformance to policies and procedures.
  • Counsel and discipline employees as necessary.  Plan, monitor and evaluate employee job performance, and conduct performance appraisals.
  • Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
  • Effectively lead the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.
  • Enforce all company policies and procedures related to employee and customer conduct. 
  • Coordinate and direct the safe and efficient transportation of customer vehicles to and from the Auction and other designated areas.
  • Contact customer to determine vehicle availability and condition, and schedule the pick-up and delivery.
  • Determine outstanding pick-ups, compile data and generate transporter and account aging reports for the department manager.
  • Ensure proper loading and shipping, as well as the timely arrival of vehicles at their proper destinations.
  • Coordinate department activities with customer account representatives and transporters.  Interact with customers, develop new business for the Auction, and resolve problems that may occur in the transportation process.
  • Maintain up-to-date records on transport companies and verify that each company meets all established insurance, safety and quality standards.
  • Maintain communication with other departments and management team providing relevant information to coordinate activities of the department and ensure high quality of service to both internal and external customers.
  • Determine and make use of the most efficient, timely and cost effective way of transporting customer vehicles utilizing all available equipment.
  • Provide outstanding customer service and resolve problems.
  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.  Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
  • Perform other duties as assigned by management.
Change & Innovation
  • Evaluates and pursues new initiatives and opportunities based on their fit with broader strategies
  • Utilizes industry, division, market and other external business factors when making decisions
  • Generates and champions innovative ideas and opportunities to improve one’s area
  • Fosters an environment that encourages others to suggest new ideas and try new things, even when uncomfortable
  • Anticipates future changes and makes contingency plans
  • Supports others in embracing and effectively navigating change
Customer Focus
  • Incorporates feedback from customers to improve customer service
  • Identifies and anticipates customer requirements, expectations, and needs
  • Ensures that customer issues are resolved in a timely manner
  • Brings together customer stakeholder groups from across the enterprise to add value
  • Maintains and nurtures trusted advisors  consultative relationships with customers
  • Discourages “us versus them” thinking
  • Appropriately involves others in decisions and plans that affect them so there are no unnecessary surprises
  • Seeks to understand and address the concerns and interests of others with diverse or opposing viewpoints, even when uncomfortable
  • Addresses and resolves conflict directly and constructively
  • Builds and cultivates relationship networks across the organization
  • Clarifies expectations and holds people accountable
  • Delegates assignments to the appropriate level
  • Prepares realistic estimates of resource requirements (e.g., project budget, headcount) needed to accomplish team or work group objectives
  • Addresses problems and obstacles to help move work forward in a timely manner
  • Sets high standards of performance for self and others
  • Celebrates and rewards achievements of others
  • Demonstrates urgency around issues and activities that drive the business; avoids unnecessary activities
Collaboration
  • Discourages “us versus them” thinking
  • Appropriately involves others in decisions and plans that affect them so there are no unnecessary surprises
  • Seeks to understand and address the concerns and interests of others with diverse or opposing viewpoints, even when uncomfortable
  • Addresses and resolves conflict directly and constructively
  • Builds and cultivates relationship networks across the organization
Drive Results
  • Clarifies expectations and holds people accountable
  • Delegates assignments to the appropriate level
  • Prepares realistic estimates of resource requirements (e.g., project budget, headcount) needed to accomplish team or work group objectives
  • Addresses problems and obstacles to help move work forward in a timely manner
  • Sets high standards of performance for self and others
  • Celebrates and rewards achievements of others
  • Demonstrates urgency around issues and activities that drive the business; avoids unnecessary activities
Effective Communication
  • Expresses oneself effectively (e.g., verbal, written, email, presentations, meetings)
  • Listens actively to others so that they feel heard
  • Communicates contrary opinions and difficult messages
  • Encourages others to share information and viewpoints frankly and openly
  • Asserts positions and ideas with confidence and enthusiasm
  • Demonstrates an appropriate level of executive presence and composure
Develop Self and Others
  • Seeks and applies feedback to enhance self and/or team performance
  • Learns from experiences, including successes, setbacks, and/or resistance
  • Identifies the qualifications required for successful job performance
  • Provides direct, honest, timely feedback to others, even if uncomfortable
  • Coaches others in identifying, planning and executing development goals and objectives



Qualifications

Education & Specialized Knowledge
  • High School Diploma or equivalent required. 
  • Valid driver’s license and good driving record required. 
 
Experience
  • 3 - 4 years experience preferred as an administrative and/or operations supervisor in the transportation or trucking industry, or dispatching experience.
  • Auction experience and knowledge of overall Auction functions preferred.
  • Strong communication and interaction skills required.
  • Competent supervisory and excellent organizational skills required
  • Basic computer skills preferred.
  • Ability to drive vehicles with standard and automatic transmission.



About Cox Automotive

 

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.



Organization: Cox Automotive

Primary Location: US-LA-Slidell-61077 Saint Tammany Ave

Employee Status: Regular

Job Level: Team Leader

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
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