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Urgent Care, SVP Medical Director - National Operations

UnitedHealth Group

Pittsburgh, PA
Job Code:
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Job Details

Urgent Care, SVP Medical Director - National Operations(Job Number:722413)

MedExpress Urgent Care, a growing Optum company, is a national leader in delivering high- quality, convenient, affordable healthcare in a patient centric manner. The first location opened in 2001 and lived up to the goal of creating a welcoming, high touch medical facility.  MedExpress has grown along with its commitment to making sure patients in communities across the country have access to healthcare including urgent care, employer health services, basic wellness and prevention services. Today, with 200 clinic sites nationwide, we are uniquely positioned to address two of the largest challenges facing the U.S. healthcare system - access and affordability.  By living our values of:  Genuine. Caring. Friendly.®  in everything we do, we have the amazing power to improve peoples’ lives.
Reporting to the Chief Medical Officer, the National VP Medical Operations- MedExpress will be responsible for incorporating the company vision into the organizational strategy of the medical operations. The primary focus will be to maintain and build a high performing physician organization across this multi-site organization. They will have accountability for delivering results within provider engagement, clinical efficiency, patient satisfaction, and drive quality across the operational platform.
The National VP will also have responsibility for MedExpress’ adherence to all clinical medical policies, directives, rules, regulations and clinical performance standards of the states, the federal government, and accrediting bodies. They will serve as the company’s ultimate authority on medical issues and will provide professional medical services as appropriate and other related work, as designated by the Chief Medical Officer.
As a member of the leadership team, this National VP will function as a nimble, high performing leader and effective team player striving to contribute valuable ideas and feedback while meeting constant numerous time critical demands.  They will be relied upon to persevere in driving and sustaining the changes and growth that occur at MedExpress and be resilient, flexible, and motivating the organizational team. This individual must fully engage and communicate consistently to the team and be open to opinions and feedback from team members and follow through on commitments, etc.  This role requires an energetic and passionate champion for company changes, growth, and challenges while fostering a positive, dynamic, engaged environment.
Primary Responsibilities:
  • Responsible for the direct supervision of the 4 Regional Medical Directors
  • Responsible for oversight of the Practice Manager and subsequent areas of focus including provider scheduling, paid-time-off, CME, provider bonus payouts, and staffing levels
  • Recommends innovative solutions to enable aggressive growth and scale the provider organization with a sense of urgency and quality
  • Drives Quality Assurance standards across the company for the provider organization and oversees the activities of the medical staff in accordance with ethical standards and overall policies of the Center
  • Drives business development within target markets including Corporate Care, onsite, workers compensation, occupational medicine, telemedicine, population health management and other unique delivery models
  • Demonstrates healthcare thought leadership and builds sustainable relationships internally and externally across the healthcare ecosystem
  • Represent the Corporation in community organization activities and other outside entities including payer and provider organizations
  • Reviews the activities of the medical staff in accordance with ethical standards and overall policies
  • Schedules interdisciplinary meetings with medical and support staff to ensure quality patient care
  • Provides the final medical decision on medical issues when disputes arise
  • Formulates policies and objectives for medical programs and communicates these policies to appropriate staff for execution within an integrated team case management approach
  • Provides consultation as needed with daily involvement in developing recruiting, retention and training
  • Develops strategies to ensure a high performing physician organization and excellence in patient care
  • Assists in the development and presentation of the clinical activities budget, including staffing, support plan, and equipment needs projections
  • Prepares and recommends qualifications statements for credentialing, job descriptions, and evaluation standard for all clinical personnel including assessing growth, labor model to deliver scale and leverage and drive consistency in healthcare delivery across the platform
  • Advises on health information system needs; develops, recommends, and conduct special studies of health needs and priorities, interpret clinical data
  • Leads/participates in periodic review of practice management functions, e.g. reception, telephone triage, patient flow, outreach services, laboratory, follow-up on missed appointments, referral tracking, etc.
  • Reviews patient satisfaction survey and aligns operational strategy to drive increasing patient satisfaction; functions as escalation point for patient complaints
  • Arranges and conducts regular meetings of clinical providers
  • Provides clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement

Job Med & Clin Ops-General Mgmt
Primary Location US-PA-Pittsburgh
Other Location US-VA-CHANTILLY-Virginia, US-NJ-Parsippany, US-KY-Louisville, US-PA-Philadelphia, US-NC-Charlotte, US-GA-Atlanta, US-CT-Hartford, CAN-BC-RICHMOND, US-TN-Nashville, US-MA-Boston, US-NY-New York, US-MD-Baltimore, US-OH-Cleveland, US-MI-Detroit
Organization Local Care Delivery Shared Svc
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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