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User Experience Lead - Minnetonka, MN

UnitedHealth Group

Minnetonka, MN
Job Code:
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Job Details

User Experience Lead - Minnetonka, MN(Job Number:710679)

If you believe that there's always a better way to do business, make your way to UnitedHealth Group. Join us in our mission to change the landscape of the health care industry and its future. To do that, we need to be smart about the business of health care. That's where you come in. As a User Experience Lead, you'll put your user centered design, business analysis and project management skills to empower teams to create and improve the user experience for our Digital Channels. You will design processes, lead project implementations and diagnose improvement opportunities as you develop innovative solutions. You'll be in the driver's seat on vital projects that have strategic importance to our mission of helping people live healthier lives. Yes, we share a mission that inspires. Yes, we need your organizational talents and business discipline to help fuel that mission. This is your chance to do your life's best work.(sm)

Primary Responsibilities:

  • Responsible for end to end member experience of digital channels
  • Engage UI design resources to create User Experience deliverables (e.g. wireframes, mockups, HTML 
  • Review Voice of Customer and analytics data and make recommendations for improvement
  • Identify opportunities for user research and engage appropriate resources
  • Ability to communicate designs and improvement recommendations to multiple audiences including IT, business partners and executive leadership
  • Provide high-level design direction for proposed, consumer-facing projects
  • Review in-process designs and provide relevant feedback
  • Remove barriers to design or project process by working with project stakeholders and other project team members 
  • Create, control and improve end-to-end business processes 
  • Lead process design and project implementation teams in process improvement activities 
  • Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools 
  • Create quality reporting, analysis and audits for developing plans and programs to support continuous quality improvement using applicable tools

Job Business Process & TQM
Primary Location US-MN-Minnetonka
Other Location 
Organization BSS Service Channel & Adm Tech
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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