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User Experience / UX Interactive Researcher


Pasadena, CA
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Job Details

JobId: 144407
Job Title: User Experience / UX Interactive Researcher
Location: Pasadena, CA
Category: Technology
Employment: Full-Time
Open Date: 2017-10-24T06:11:49Z Close Date: 2022-10-23T00:00:00Z


Engineer Analyst Architect Data Scientist Application Developer Design Implementation Chief Principal Enterprise Specialist Infrastructure Research Development R&D Tech Associate Service Solutions Business Intelligence BI System Analyst Disaster Recovery Change Control IT Operations Information Performance Product Production QA Quality Assurance Release Service Statutory UX UI User Experience Interface Researcher Designer Service Project Software Test Program Programmer I&O

Unlock Your Career Potential: Technology at ADP. Do you enjoy exploring, identifying and inspiring the future of the workplace and the lives of millions of people? At ADP, the world's largest B2B cloud company, our Technology team is comprised of brilliant engineers, architects, data scientists, infrastructure experts, and more. We were first in our industry to offer a SaaS solution and continue to push the envelope utilizing the latest operating platforms to deliver the highly automated, intelligent and predictive solutions that are redefining what is possible. Named one of Forbes' \"Most Innovative Companies\" and one of Computerworld's \"100 Best Places to Work in IT\", we are committed to leading the way in product development and research, empowering you to bring to life the latest innovations that will forever change the way businesses manage their most vital asset, employees.


This is exciting opportunity for an experienced UX Researcher skilled in planning and executing User Experience Research activities for Human Capital Management software applications.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

  • Assumes overall responsibility for research methodologies that are leveraged and incorporated throughout the Software Development Lifecycle ensuring end-user participation in an iterative manner
    • Follows processes and best practices of UCD and Research and contributes to the communication and establishment of UCD processes across projects.
    • Works with internal and external customers (Marketing, Service Technology, end-users and domain experts) to analyze user and business needs
    • Conducts usability tests, card sorts, surveys, focus groups, interviews, task analysis, field and crowd sourcing user research.
    • Identifies the appropriate user experience research methods/activities for each project, and is responsible for designing, planning, implementing and communicating the results of these studies to the project teams.
    • Provide input to the User Interface design of Web and mobile applications based on research findings.
    • Work collaboratively with UX team members, Development teams, Product Owners, Users, and other stakeholders as part of an agile software development process
    • Leverage User Experience research and analysis techniques to evaluate product requirements, user interface designs, and product modules or functional areas
    • Participate in the development of schedules by providing estimates regarding individual research tasks. Assist management in project tracking by providing regular, comprehensive status reports and/or project plans.
    • Acts as an internal UX Research consultant providing business and technical guidance on user experience to Development, Product Management and other stakeholders


    • A motivated thought-leader who can effectively innovate big ideas and communicate them
    • A passion for UX knowledge, mobile, social, and innovation.
    • Capable of working both independently and collaboratively
    • Ability to communicate effectively with all stakeholders; i.e. technical developers, business leaders, and users.


    • Proficient at planning for, recruiting, designing, and moderating research activities
    • Capable to scoping research projects and determining appropriate methods
    • Experience conducting research throughout an agile development process.
    • Bachelor's or Advanced Degree in a field such as Cognitive Psychology, Human-Computer Interaction, Human Factors, Engineering Psychology, Computer Science, Technical Communication, or Information Design
    • 5+ years of UX research experience and/or Usability Certification in lieu of degree



Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the \"Most Admired Companies\" by FORTUNE® Magazine, and recognized by Forbes® as one of \"The World's Most Innovative Companies,\" ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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