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UX Researcher

Prudential


Location:
Newark, NJ
Date:
01/19/2018
2018-01-192018-02-17
Job Code:
448898
Prudential
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Job Details

Position Title: UX Researcher
Job Code: 448898
Job Location: New Jersey-Newark
Description:

Prudential’s US Customer Office drives Prudential’s customer experience holistically across all U.S. business customer touch points, and engages customers in need-based solutions that improve the customer experience and bring economic value to Prudential. We Strategically leverage marketing, technology, data, and intelligent experimentation to enhance Prudential’s relevancy to its customer with an eye toward creating better economics and higher shareholder value.

 

 

Prudential’s US Customer Office is seeking a talented, User Experience Researcher to support existing and new digital product experiences. This individual will help enable user-centered design, ideation, and research capabilities forward in the Customer Office.  

 

 

Responsibilities:

 

 

·         Gather insights about users from a variety of research methods, including surveys, surveys, interviews, log analysis, usability studies, diary studies, ethnographic observation

 

 

·         Work with product managers and product designers to understand the business requirements and objectives to determine the type, size and scope of user research projects

 

 

·         Participate in one-on-one usability studies from start to finish including study design, moderation, analysis, report development, and presentation of results.

 

 

·         Help conducting survey-based research from start to finish including questionnaire development, survey programming, fielding and monitoring data collection, analysis, report development, and presentation of results.

 

 

·         Help develop and maintain UX/UI testing standards and guidelines for methodology usage, testing materials, test planning, recruiting and test preparation.

 

 

·         Develop user centered and research driven enablement enabling more efficient cross-product generation and synthesis.

 

 

·         Identify trends and interpret insights into potential design and innovation opportunities and solutions.

 

 

·         Help maintain internal research lab activity as well as establish remote and guerilla testing practices and capabilities.

 

 

·         Strong moderation skills and methods for research facilitation and consensus building are better than chocolate. 

 

 

·         Related experience in another field such as interactive design, information architecture, and/or market research is a plus. 

 

 

·         Usability lab experience is a plus

 

 

·         Has experience using Morea is a plus

 

 

 

 


·         Bachelor’s degree or Master’s degree in Human Factors, HCI, Design, Design Thinking, Cognitive Science, Psychology, Linguistics, Communications/Marketing, Anthropology, Interaction Design or a related field  

·         1-3 years of progressively responsible experience in the position offered.  

·         Basic UX design wireframing & prototyping skills  

·         2-3 examples of projects you’ve worked on in a research capacity will be requested as part of the interviewing process

 

 

 

 

 


Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.
Job Function: Other
Schedule: Full-time
Apply on the Company Site
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